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Commercial Strategy & Process Lead



Colombo, Sri Lanka
Posted on Wednesday, June 19, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Commercial Strategy & Process Lead position is a senior role that contributes to overall business success through:

  • Strategic Planning & Execution

  • Process Optimization & Improvement

  • Performance Metrics & Reporting

  • Change Management

  • Offering, Configure, Price, Quote & Entitlements

This is a global role, and the successful applicant will benefit from working closely with colleagues across the world, including the UK, US and Scandinavia.

We are looking for an individual with a successful track record in business strategy execution or enterprise consulting, ideally in a software/technology setting. The individual will have a good base of knowledge, will be capable of managing their time and priorities and looking to progress their career in a new organization. A minimum of 5 years' experience in a strategy/consulting capacity is required.

The Commercial Strategy & Process Lead is a conscientious individual, taking personal ownership of any information shared to the team and will seek to understand the business context within which we operate at IFS.

IFS has a committed equal opportunities culture. This role benefits from flexible working and while time-zone requirements will at times require work in unsociable hours, there is both a full understanding and active encouragement to foster a work/life integration that works well for the employee. Additionally, we provide coaching, enablement and development for all employees.

Essential Duties and Accountabilities

The Commercial Strategy & Process Lead will take responsibility for the following:

Strategic Planning & Execution

  • Develop, refine and execute on Commercial strategic initiatives
  • Align commercial goals with actionable plans
  • Conduct market and competitive analysis to inform strategic decisions
  • Contribute ideas and energy to achieving commercial goals

Process Optimization & Improvement

  • Analyze and improve existing business processes to increase efficiency
  • Implement best practices and methodologies
  • Monitor and measure the effectiveness of process changes

Performance Metrics & Reporting

  • Develop and track key performance indicators (KPI’s) to measure the success of strategic initiatives and process improvements
  • Provide regular reports to senior management and stakeholders
  • Use data-driven insights to guide decision making

Change Management

  • Stakeholder engagement and communication
  • Training and development programs
  • Risk assessments and mitigation

Offering, Configure, Price, Quote & Entitlements

  • Process Owner for the end-to-end flow between establishing an offering and then how the field sales/presales team then configures, prices and quotes toward customer, culminating in an Entitlement being managed in the system


  • Drive project management of initiatives, as well as working closely with senior colleagues to i) understand pricing models ii) create clear and accurate communications iii) support costing exercises iv) capturing and compiling feedback from sales, marketing and customers vi) supporting and driving ad-hoc projects as the year progresses.


  • Project manage collaborations between product teams in IFS Research & Development (R&D), Global Customer Services (GCS) and the respective marketing teams as products and services are brought to market. Support and lead content creation with technology experts, support campaigns, work with online and digital teams.


  • Working with a number of different departments to make smart, informed decisions about how the company makes money. This can involve looking internally at what we do uniquely well or can improve, as well as looking externally for ideas and a competitive edge. This also requires consistent and clear communication with the wider business and our customers. The Commercial Strategy & Process Lead will project manage a number of these initiatives.

Learning Mindset:

  • A role of this type should be a give and take experience. This role will provide a wide and varied exposure to a range of tasks and aspects of the business. Our expectation is that the Commercial Strategy & Process Lead will be highly motivated to both learn and contribute in equal measure.

IT proficiency:

  • Exposure to Microsoft Office (word, ppt, excel) is essential. Any additional experience with other software e.g. OpenAI is a bonus. Further training will be provided.

Overall Required Competence

The Commercial Strategy & Process Lead is a trusted member of the Global Operations team, they will be able to demonstrate:

  • An outcome-focused mindset “getting things done”
  • Consulting capabilities per the ‘essential duties’ section above
  • A capable networker and able to work well with others, supplementing their own and others talents through collaboration
  • Strong and varied communication skills, able to work with subject matter experts as well as producing concise summaries for business leaders to consume
  • Improvement minded – keen to make their mark on the business and improve day on day
  • MS excel high proficiency
  • Must drive an inclusive and high-performance culture
  • Can positively handle prioritization and raise when help is required
  • Direct experience of supporting senior executives in an analyst capacity would be beneficial
  • Live the IFS Values



  • Exposure to business/management/commercial concepts
  • Can communicate fluently in business English, both written and verbal to a good level
  • Growth minded and enthusiastic about professional development and learning
  • IFS is pragmatic and flexible in terms of experience/background, however, the successful candidate will either i) have studied Business Management, IT, or a similar subject at a University level or equivalent, or ii) have studied a different topic but worked in a corporate setting for >10 years. Extended work experience in a business setting, ideally a corporate business is a must.


  • Any additional IT or system exposure
  • An eye for design
  • Any other relevant qualifications or experience

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.