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Commercial Operations Associate



Colombo, Sri Lanka
Posted on Wednesday, June 19, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Commercial Operations Associate position is a trainee role that gives the opportunity to both gain exposure and build skills and experience through meaningful contributions. This is a global role, and the successful applicant will benefit from working closely with colleagues across the world, including the UK, US and Scandinavia.

We are looking for an individual with a successful track record in a graduate role in a corporate setting, ideally with ~5 years’ experience. The individual will have a good base of knowledge, will be capable of managing their time and priorities and looking to progress their career in a new organization.

The Commercial Operations Associate will work closely with team members and colleagues from across different departments. There will be a range of different initiatives and projects to support plus some regular activities to own. The emphasis is on long-term career development.

Pricing: partake in pricing initiatives which can involve competitive analysis, costing and working collaboratively with sales, marketing, R&D and services teams to establish new and updated pricing models.

Packaging: working closely with marketing and product teams to ensure all material surrounding products and services is customer ready, professionally produced and catches the attention. This will involve supporting campaigns and digital content.

Commercial: working with senior management to ensure all aspects of product and service management are integrated, communicated effectively and driving positive collaboration.

The Commercial Operations Associate is a conscientious individual, taking personal ownership of any information shared to the team and will seek to understand the business context within which we operate at IFS.

IFS has a committed equal opportunities culture. This role benefits from flexible working and while time-zone requirements will at times require work in unsociable hours, there is both a full understanding and active encouragement to foster a work/life integration that works well for the employee. Additionally, we provide coaching, enablement and development for all employees.

Essential Duties and Accountabilities

The Commercial Operations Associate will take responsibility for the following:

  • Pricing: working closely with senior colleagues to i) understand pricing models ii) create clear and accurate communications iii) support costing exercises iv) capturing and compiling feedback from sales, marketing and customers vi) supporting and driving ad-hoc projects as the year progresses.

  • Packaging: support collaborations between product teams in IFS Research & Development (R&D), Global Customer Services (GCS) and the respective marketing teams as products and services are brought to market. Support and lead content creation with technology experts, support campaigns, work with online and digital teams.

  • Commercial: there are a wide and varied list of topics under commercial, but essentially this means working with a number of different departments to make smart, informed decisions about how the company makes money. This can involve looking internally at what we do uniquely well or can improve, as well as looking externally for ideas and a competitive edge. This also requires consistent and clear communication with the wider business and our customers. The Commercial Operations Associate will gradually take on a number of the internal communication responsibilities.

  • Learning Mindset: a role of this type should be a give and take experience. This role will provide a wide and varied exposure to a range of tasks and aspects of the business. Our expectation is that the Commercial Operations Associate will be highly motivated to both learn and contribute in equal measure.

  • IT proficiency: exposure to Microsoft Office (word, ppt, excel) is essential. Any additional experience with other software e.g. OpenAI is a bonus. Further training will be provided.

Overall Required Competence

The Commercial Operations Associate is a trusted member of the Global Operations team, they will be able to demonstrate:

  • An outcome-focused mindset “getting things done”

  • A capable networker and able to work well with others, supplementing their own and others talents through collaboration

  • Strong and varied communication skills, able to work with subject matter experts as well as producing concise summaries for business leaders to consume

  • Improvement minded – keen to make their mark on the business and improve day on day

  • MS excel high proficiency

  • Must drive an inclusive and high-performance culture

  • Can positively handle prioritization and raise when help is required

  • Direct experience of supporting senior executives in an analyst capacity would be beneficial

  • Live the IFS Values



  • Exposure to business/management/commercial concepts

  • Can communicate fluently in business English, both written and verbal to a good level

  • Growth minded and enthusiastic about professional development and learning

  • IFS is pragmatic and flexible in terms of experience/background, however, the successful candidate will either i) have studied Business Management, IT, or a similar subject at a University level or equivalent, or ii) have studied a different topic but worked in a corporate setting for >2 years. Extended work experience in a business, ideally a corporate business is a must.


  • Any additional IT or system exposure

  • An eye for design

  • Any other relevant qualifications or experience

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.