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Portfolio Manager - Field Service and EAM Practice



Staines-upon-Thames, UK
Posted on Thursday, June 20, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Portfolio Manager - Field Service and EAM Practice, is responsible for implementing the global strategy for the Project Managers within the assigned practice, while ensuring local alignment and meeting performance objectives. Portfolio Manager - Field Service and EAM leads a team of Project Managers within the Field Service Management and EAM Practice and works closely with the Practice SLT, the Regions, and the other Line Managers in the different practices.

This role will report to the Strategy & Operations Director within the Field Service Management and EAM Practice.

Essential duties and accountabilities

  • Ensure Project Managers within the practice follow the established processes and best practices.
  • Line manage the Project Managers team, providing leadership, direction and motivation to the team
  • Manage performance of the team
  • In conjunction with the other Practice line managers, take measured and informed decisions about resource allocations locally, making decisions in the best interests of our Customers and IFS
  • Involvement in regional project resource and resource escalation calls
  • Communicate practice requirements for the practice to the SLT
  • Present proposals for continuous process improvement in the use of tools and methodology
  • Create and update global standard templates, tools and other relevant documentation
  • Work closely with SLT to ensure new practices are rolled out, adopted and are successfully adding value to our customers.
  • Work closely with the SLT to build and share industry knowledge amongst the Functional Consultants group
  • Recruitment and team development of the Project Managers team


  • Must demonstrate a thorough understanding of the Project Manager's practice and be able to speak and present to a very high standard.
  • Self-driven and proactive in nature.
  • Remain familiar and up to date with all aspects of the Services portfolio and be able to communicate this effectively.
  • Possess strong people management skills
  • Live the IFS values
  • 5 years experience as a Project Manager
  • Previous team leader/management experience preferred
  • Proficiency in English Language and local language
  • Strong verbal and written communication skills
  • Comfortable working across multiple functions and geographical locations in a deadline-driven environment.
  • Ability to act as a delivery sponsor on key accounts, representing IFS within the appropriate governance framework.
  • Open to limited travelling as required

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.