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Solution Architect - Field Service Management



Stockholm, Sweden
Posted on Thursday, June 20, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are looking for experienced Solution Architects who know what it takes to implement Field Service / Mobile Workforce management software for our Tier 1 customers in Telco, Utilities, Facilities, Manufacturing and beyond.

As a Senior Solution Architect, you will be expected to work along as a senior member of the project team to understand our customers' business and functional objectives, along with the “As-is” and “To-be” state of the organization in order to provide a functional product solution and demonstrate where required.

Solution Architects working as part of the Service Management COE, will be expected to operate in 3 types of role

1) as the designated solution architect leading the design of the solution for our customers using IFS products

2) using industry, domain and product knowledge to support and guide another Solution Architect who is leading that project, this may be from one of our Partner organisations

3) develop and lead best practice artefacts and forums to grow our organisational knowledge and help more IFS colleagues and Partners deliver successful IFS implementations

Through the support of colleagues and using our Business Value Engineering tools you will enable the customer first approach of IFS ensuring the understanding and delivery of the value and technical solution customers expect. Senior Solution Architects are responsible for leading workshop and engagements with clients, understanding the business process and value drivers and translating this into customer facing presentations to support the IFS sales effort



  • University degree, equivalent professional qualifications or appropriate experience
  • Deep experience of implementing Field Service software
  • A understanding of business practices within relevant industries for Field Service
  • Fluency in English (verbal and written)
  • A willingness to travel – nationally and internationally as required


  • Experience in developing business process strategy and enterprise architecture
  • Experience in one or more of the following industry / functional areas.
  • Financial accounting, preferably with procurement (Ideally with an accounting qualification).
  • Enterprise Asset Management.
  • Project management in asset intensive industries.
  • Developing solutions to deliver customer facing demonstrations and presentations focused on the key IFS and customer value messaging.
  • End-to-end business process and business practices including process and solution mapping.
  • Knowledge of IFS products and processes, with a focus on the IFS processes related to your areas of industry expertise.
  • Commitment to self-learning and regular training.
  • Live the IFS Values.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.