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Project Manager - Field Service Management and EAM Practice



Staines-upon-Thames, UK
Posted on Wednesday, June 26, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are looking for experienced Project Managers who know what it takes to implement Field Service / Mobile Workforce management software for our Tier 1 customers in Telco, Utilities, Facilities, Manufacturing and beyond.

A Project Manager at IFS is responsible for leading, managing and steering implementation projects of IFS software. An IFS Project Manager is acting on behalf of IFS as a focal point of expertise to ensure the Value Realization to the customer and Revenue Generation to IFS. Key to this is a firm understanding of Project Management in general and the IFS Methodologies in particular, highlighting the ability to gain trust from both the customer and the IFS teams. A Project Manager enjoys the challenge of being the key driver, decision maker, engager and motivator in projects, while consistently having control of both short and long terms goals along with set KPI’s.

  • Prior experience of Field Service software implementations for large organisations
  • Responsible for the successful delivery of the project for our customers, within agreed scope, time and cost.
  • Govern and Steer the overall project plan
  • Display Leadership abilities including the ability to ensure the consulting team is acting as a uniform entity in both communication and methodology
  • Know how to apply the key concepts from the IFS Methodologies, be able to communicate this to the Customer
  • Consistently communicate Project milestones to the Consulting team
  • Understand the impact and consequences of any Change Requests to the solution design and plan, coordinate and control how these are handled
  • Challenge requests for customization, ensure they are appropriate and necessary and that increase of scope is captured as Change Request/orders outside original scope of the contract
  • Adequate Understanding of escalation processes and expressing due diligence of own Project
  • Effective stakeholder management both internally within IFS and within the customer organization.
  • Timely coordination and follow up on Performance and Progress from all project team members
  • Provide status reports according to defined process
  • Routinely question and challenge the key decisions that are taken in relation to the solution design to ensure they do not affect the overall scope and timeline/budget of the project
  • Ensure consistent and timely Cost Management including invoicing and follow-up. Participate in the Project Kick-off meeting with the customer PM/core project team to communicate the message of what is involved in an IFS Project such as our approach to workshops
  • Keep up to date with application developments, be aware of new releases, their content, and in cooperation with the Solution Architect assess how it might affect the project


  • Minimum 5 years of experience in project management. Prior experience in managing Field Service implementation projects
  • Experience in conducting projects in Agile methodology will be an asset
  • Certification in one of other Project Management methodologies like Prince2 or PMP will be an asset
  • Experience in IFS Applications will be an asset
  • Experienced in negotiations
  • Excellent communication skills
  • Good presentation skills
  • English language on professional business level, additional languages is a plus
  • Willing to travel ( business trips)

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.