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Program Manager - People (R&D COO Office)



People & HR, Operations
Colombo, Sri Lanka
Posted on Wednesday, June 26, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are looking for a Program Manager – People based in Sri Lanka to join the COO Office in R&D.

The focus of the COO Office is to enable the R&D organization to rollout high-quality world class products by ensuring planning and execution of our product releases, aligned ways of working, management of strategic programs & projects and communication according to the Rhythm of Business.

As Program Manager – People, your main tasks will be to support the program of operational tasks related to People within R&D. You will play a central role in developing, implementing, documenting, and coordinating operational activities connected to people in collaboration with leadership teams across R&D as well as global HR.

Examples of tasks could be:

  • Ensure updates and communication around our Rhythm of Business relative to organization milestones
  • Prepare onboarding programs for our new joiners
  • Facilitate and follow up of R&D career models and career pathways
  • R&D process optimization and documentation
  • Create and analyse R&D organization reports, including summaries and actions
  • Tracking & reporting follow-up and action on employee surveys
  • Work in partnership with Global HR Services organization on behalf of R&D as required

We are looking for people who are confident:

  • making decisions, taking action, and ensuring execution
  • utilizing data to drive improvements and decisions
  • managing change; both within the process and the project context
  • managing stakeholders; liaising with technical, functional, and commercial stakeholders


To be a successful Program Manager – People your attitude is key. You are open-minded, self-driven, take initiative, a quick learner, and are able to engage with both stakeholders and employees across all levels of the organization. You are operational in all you do and not afraid to get your hands dirty contributing to a task or assignment.

We are looking for someone with:

  • A Degree (or equivalent) preferably in the field of Business Management.
  • Minimum 5 years of hands-on experience with operational people tasks within a global organization, working across various cultures and time-zones, including line-management experience. Experience working with teams based in Europe, America and India would be an advantage.
  • Passion for People, with experience in onboarding, learning and development initiatives.
  • Track record of delivering people related projects and initiatives.
  • The ability to prioritize work effectively, while working on multiple initiatives.
  • A structured approach and good coordination skills.
  • An eye for details and a mind for numbers.
  • Excellent English oral and written communication skills.
  • Excellent MS Office skills (Excel/PowerPoint/Outlook). Experience working with JIRA and Confluence would be advantageous.
  • Experience working with ATS or HRIS, would be advantageous.

Sounds interesting? Then join us as our new Program Manager – People!

Additional Information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 6,000+ employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.