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Lead / Senior Lead Site Reliability Engineer (SRE) - Unified Support (A&D Industry)

IFS

IFS

Software Engineering, Customer Service
Colombo, Sri Lanka
Posted on Thursday, June 27, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Key Duties

  • Annual roll out of global TLS/ SSL renewals
  • Rollout of Operating System (OS) upgrades or migrations
  • Rollout platform (Kubernetes) upgrades
  • Rollout of other common but industry agnostic roll outs across the cloud services customer base.
  • Liaise with IFS R&D and Unified Support Engineering organizations for automation requirements to support global rollouts.
  • Liaise with IFS R&D and Unified Support Engineering organizations for knowledge sharing with Unified Support Service Operations groups in relation to global rollout scope.
  • Identifying knowledge gaps and compile/ update internal Knowledge Based Articles (KBA) to guide Unified Support Service Operations groups in relation to global rollout scope.
  • Identify and communicate improvement points related to Standard Operating Procedures (SOP) and Processes to the relevant process owners in relation to global rollout scope.
  • Single point of contact for the Global Rollouts related activities.
  • Weekdays EU shift coverage for above capabilities.

Personal Abilities

  • Ability to work to deadlines and targets
  • Ability to manage own time efficiently and effectively
  • Ability to work in international, multi-discipline, cross-functional teams
  • Flexibility to work to deadlines and needs of the role
  • Ability to read and understand technical documentation written in English
  • Ability to mentor and provide a good role model for junior team members
  • Problem-solving skills and the ability to change approach based on information gathered during the process
  • Good communications and interpersonal skills
  • Strong organizational skills and ability to multi-task
  • A positive team player with a can-do attitude
  • Excellent verbal and written communication skills in English
  • Ability to self-learn and quickly understand new and changing technologies in a fast-moving service driven technology landscape
  • Proactivity and ownership of work items in all aspects of the technical and team role

Qualifications

Qualifications

  • Mandatory
    • A university degree or an equivalent professional qualification in Software Engineering, Computer Science, Information Technology or similar.
    • Understanding of basic concepts in Cloud computing
  • Optional/ Value Add
    • Experience in a modern ticket/service desk tooling such as ServiceNow, Jira Service Desk, or a similar tool
    • Experience in ITIL, ISO 20000, or a similar IT service delivery framework

Technical Skills

  • The successful candidate will have at least half of the following skills or a suitable professional grade qualification
    • Commercial Cloud service administration and operations (Azure, AWS & GCP).
    • Networking design and administration
    • Oracle database administration
    • Microsoft SQL Server administration
    • Windows Server administration
    • Linux Server administration
    • Kubernetes/Docker operations and administration
    • Terraform/Ansible/BASH/PowerShell scripting usage.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.