Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Sitecore Learning Management System (LMS) Administrator is responsible for overseeing and optimizing every aspect of our enterprise learning platform. You will have full ownership of the Sitecore Learning platform solution, comprehending its capabilities in breadth and depth, and ensuring ongoing maintenance of the LMS and all supporting tools, content, and technologies. This role supports multiple business stakeholders, including Customer and Partner Training & Certification, HR/Compliance, Sales Enablement, and Partner Enablement. As part of the Sitecore Learning organization, you will be integral to customer and partner training and certification programs.

Hours: 11am-7pm IST

What You'll Do:

Operational Excellence

• Ensure the Sitecore Learning platform operates smoothly without interruptions, quality degradation, or technical issues that could impair the user experience.
• Manage Sitecore Learning tickets to provide timely and complete resolution to learning platform-related requests.
• Collaborate with Tier 1 Support to identify, troubleshoot, escalate to the appropriate channels, and resolve issues, ensuring optimal platform performance.
• Work with business stakeholders to adhere to best practices related to user and group account management, content management, assignment, tracking, reporting, and all system notifications.
• Oversee the creation, editing, and retirement of training assets and curricula in the LMS with Sitecore Learning leads.
• Coordinate with the wider team to ensure naming consistency between assets displayed on the LMS, eCommerce platform, Quotes and Orders, and the Sitecore Learning public website.
• Provide help resources and documentation, including how-to guides and FAQs related to LMS usage and its unique configuration with other systems, including Certification, eCommerce, Customer Success, and Sitecore Partner-related platforms.

Platform Optimization

• Partner with business stakeholders, Enterprise Technology, and our Services vendor to design, implement, and support learning solutions for overall solution optimization.
• Implement backlog items in a prioritized manner, using a consultative approach in business stakeholder interactions.
• Review business stakeholder feature requests to address actual versus stated needs in the context of the larger configured solution.
• Manage feature implementation projects, including testing in a sandbox before production and communicating updates to all impacted stakeholders.
• Support the LMS infrastructure, including installations, system updates, upgrades, and integrated software.
• Provide recommendations on future improvements to content management, workflow processes, enhancements, and user experience.
• Perform other duties as assigned.

Qualifications

What You’ll Bring

Required

• Bachelor’s degree or 2 years of equivalent experience as a support administrator for Information Systems, Learning Platforms, HRIS systems, or relevant work experience.
• Ability to troubleshoot and resolve technical issues and quickly learn new applications, software, and tools.
• Excellent problem-solving skills and the ability to work independently and as part of a team in an innovative and fast-paced environment.
• Strong verbal and written communication skills, with the ability to understand and translate business requirements into actionable items and communicate complex technical concepts in layman’s terms.
• Ability to share information, answer questions, solve problems, and raise issues as needed to promote teamwork and collaboration at all organizational levels and with vendors.
• Strong reporting and analytical skills to create and enhance reports.
• Demonstrated ability to prioritize work, set appropriate timelines, clarify expectations, and utilize effective processes to ensure timely and excellent work delivery.
• Ability to drive projects to completion, maintaining high standards across multiple stakeholders to deliver impactful learner experiences.
• Excellent customer service orientation, being approachable and solution-oriented when presented with challenges or issues.
• Experience working with remote team members, providing global coverage, and working flexible hours as needed.
• Leadership capabilities.
• Fluency in HTML/CSS.
• Proficiency in APIs and SCORMs.
• Experience in migrating data to a new LMS platform.

Nice to Have:

• Previous experience in administering a Learning Management System; experience with Docebo LMS is a plus.
• Technical experience in developing, deploying, and supporting courses (Articulate/Storyline/SCORM Packages) preferred.
• Possess an entrepreneurial spirit, drive, and a desire to grow within a high-growth company.
• Experience as a project manager, consultant, or business analyst supporting software deployments.
• Background in cloud-based software deployment or support.
• Familiarity with course design and development.

Additional Information

We believe that coming together as a community, in person, is important to innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.