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Credentialing Project Manager (Portfolio Companies)



Colombo, Sri Lanka
Posted on Monday, July 8, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are seeking a dedicated Credentialing Project Manager to oversee the entire lifecycle of our certification exams, skills assessments, and knowledge assessments. This role is pivotal in ensuring these elements align with our strategic objectives and are executed with high standards of quality and integrity.

Key Responsibilities:

  • Lead the development and timely updates of certification exams, skills assessments, and knowledge assessments from inception to completion.
  • Coordinate with cross-functional Sitecore teams, internal and external subject matter experts, and community members to meet project milestones and deliverables.
  • Develop and maintain documentation to support a legally defensible credentialing program and associated project management processes.
  • Manage the beta testing process for certification exams and skills assessments, including supervising communications, documentation, and learner support.
  • Maintain consistent communication with project stakeholders, provide regular updates on project status, identify and mitigate risks, and share project outcomes.
  • Oversee the issuance and management of digital badges for over 2000 users on platforms like Credly, and build certification exams and assessments on relevant platforms.
  • Implement industry best practices in project management to enhance the efficiency and effectiveness of certification development and delivery processes.
  • Ensure the credentialing program maintains high-quality standards through rigorous quality control checks and data analysis of item performance.


  • Proven experience managing complex projects within the software or SaaS sectors.
  • Experience in leading or supporting the development of certification exams or similar training-based projects.
  • Proficiency in managing digital badging systems, preferably with platforms such as Credly.
  • Experience in administering or supporting online exams or quizzes on platforms like Kryterion Webassessor or Docebo.
  • Strong proactive and self-starting approach to project management.
  • Exceptional organizational and multitasking skills.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
  • Familiarity with credentialing best practices and industry standards.
  • Work Starting Time: 11:00 AM Sri Lanka Time

Additional Information

We believe that coming together as a community, in person, is important to innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.