Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

IFS Service Management is the market leading service management solution, a leader in the Gartner Magic Quadrant for the 5th consecutive time. Our solution empowers our customers to deliver service excellence and optimize workforce efficiency, allowing them to embrace Service as a strong and profitable revenue stream.

We deliver solutions for every part of the service lifecycle, from product management, contracts, warranty and billing through mobile field service, customer engagement and self-service, and remote assistance. Our Service Management capabilities manage complex use cases and accelerate digital transformation goals.

In order to join the Service Management team as a Lead Software Engineer Quality Assurance, you need to have a good knowledge of software development and be passionate about ensuring software quality in our product.

As a Lead Software Engineer Quality Assurance in our Service Management team, you will be responsible for:

• Design, develop and execute automation scripts
• Test data scripts with manual testing
• Review requirements, specifications, and technical design documents
• Initiate, plan and drive activities related to usability testing and performance testing
• Identify, prioritize and propose security corrections using OWASP SAMM
• Create detailed, comprehensive, and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Carry out bug analysis with the purpose of increasing test coverage in critical areas
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing features
• Stay up to date with new testing tools and test strategies
• Take the lead on Quality assurance tasks within teams.

If you consider yourself a pro-active person that takes initiative and responsibility, and gets excited by opportunities to learn, we want to hear from you.

Qualifications

• Degree in Computer Science, Information Systems, or equivalent experience.
• Minimum 4 to 6 years of QA experience in both Test Automation and manual testing.
• Solid understanding of QA processes, best practices, testing techniques, and methodologies.
• Experience with driving Test Automation within an Agile Development Process – Test Design, Test Scripting, and Test Data Creation.
• A passion for improving processes, tools, methodologies & overall product quality.
• Ability to work independently, mentor & collaborate with team members
• Experience in writing SQL queries for data verification would be an added advantage
• Experience in Nonfunctional testing e.g. Performance testing and API Testing would be an added advantage
• Experience working with Behavior Driven Development would be an added advantage
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration abilities.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.