Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States, Sri Lanka and more!

The Information Technology (IT) Lead in Sri Lanka will be instrumental in supporting our infrastructure and end users within the region. This position requires a combination of technical expertise, strategic planning, and operational oversight to ensure the seamless functioning of IT services, without the responsibility of direct team management. The IT Leader will be tasked with maintaining optimal system performance and aligning IT practices with the broader organizational objectives. This role is pivotal in fostering a robust IT environment that supports both local and global operations effectively.

Our culture is driven by our core value of “we-are-we” and as IT Lead you will work in an outcome-driven environment where collaboration with your product, design and engineering counterparts is paramount.

If you’re eager to make a difference and thrive in a collaborative setting, we invite you to join our team!

What you’ll do:

● Proactively monitor and action tickets in our service desk queue, prioritizing them based on urgency and impact to ensure prompt and efficient resolutions.

● Develop and implement innovative strategies to enhance IT service delivery, aligning with broader IT goals and adapting to evolving user needs, with a focus on maintaining robust network connectivity between Sri Lanka and North America.

● Lead IT components of onboarding programs, ensuring new hires are equipped and provisioned with necessary resources.

● Collaborate closely with various IT teams across global locations, ensuring alignment in IT practices and policies, and sharing best practices for integrated IT service delivery.

● Manage and maintain meeting room technology and video conference equipment, providing hands-on assistance to ensure smooth operations during critical presentations or meetings.

● Implement and manage user access, authentication, and authorization processes, maintaining secure and efficient user experiences.

● Maintain up-to-date documentation of our IT infrastructure, processes, and knowledge base articles to ensure accessibility and accuracy for the IT team and end-users.

● Participate in budget planning and resource allocation to maximize efficiency within the IT department.

Qualifications

What you’ll bring:

● A Bachelor’s degree in computer science, information technology, or a related field, coupled with a strong foundational knowledge in IT principles.

● At least 5 years of relevant IT experience, including roles involving infrastructure support and strategic IT operations in a SAAS environment.

● Advanced technical proficiency in desktop and network support, with a comprehensive understanding of technical requirements for efficient IT operations.

● Hands-on experience with hardware and software troubleshooting, and familiarity with IT service management platforms like JIRA Service Desk.

● Exceptional customer service skills and the ability to translate technical information into easily understandable terms for non-technical users.

● Proficiency in managing identity and access, with hands-on experience in systems like Okta Workflows and Active Directory.

● Strong working knowledge of network management tools and best practices for maintaining international connectivity and managing Windows computers.

● Demonstrated ability to work independently, effectively balancing and prioritizing multiple responsibilities in a dynamic environment.

● Outstanding communication skills, both written and verbal, necessary for clear, concise, and persuasive communication across various levels of the organization.

● Flexibility to work both remotely and in-office as needed, and willingness to travel as required for on-site support, training, or IT infrastructure maintenance at different locations.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.