Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The service Delivery Manager is responsible for advising, guiding and delivering the desired outcome for the Customer/Partner in obtaining the most value out of the IFS Success Service. The Service Delivery Manager will be responsible for service planning from an end-to-end delivery point of view. In addition, Service Delivery Manager will proactively advise their respective Customers/Partners to make efficient use of Service, identify opportunities to improve processes, practices, and business adoption, and lead service governance for IFS in partnership with Customer Success Management, Customer Management and executive stakeholders. The Service Delivery Manager enjoys the challenge of creating, communicating and delivering the desired outcome to the customer that forms the basis for successful engagement that ultimately leads to customer advocacy and value realization to the Customer/Partner

Qualifications

Minimum Qualifications

• University degree, or equivalent professional qualification
• Understanding of IFS Applications or/and FSM/PSO APPs and the delivery of IFS Service Portfolio is an added advantage.
• Extensive Service experience, working directly with customers
• Experience in working with all levels of the Customer Organization
• Good leadership skills
• Service mindset with commercial thinking
• Excellent communication and negotiation skills
• Good situation handling skills
• Ability to read and understand customer contracts and deliver them in collaboration with IFS Service Teams

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.