Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States, Sri Lanka and more!

Benevity is searching for three Product Managers to join us in taking the next step in our journey to “infuse a culture of goodness in the world” by enhancing and expanding our best in class global corporate impact platform. The Product Manager will be responsible for managing the product throughout its lifecycle, defining the product vision, gathering and prioritizing customer requirements, crafting epics and stories while working closely with engineering to deliver a winning product that is timely and high quality. This role will also involve working with sales, marketing and support teams to ensure revenue and customer satisfaction goals are met.

Our culture is driven by our core value of “we-are-we” and as a Product Manager you will work in an outcome-driven environment where collaboration with your product, design and engineering counterparts is paramount.

If you’re eager to make a difference and thrive in a collaborative setting, we invite you to join our team!

What you’ll do:
● Proactively monitor and action tickets in our service desk queue, ensuring prompt and
efficient response to all user requests. This involves regularly reviewing open tickets,
prioritizing them based on urgency and impact, and taking appropriate actions to resolve
issues in a timely manner.
● Ensure new hires are onboarded with the appropriate equipment and provisioned
appropriately.
● Coordinate closely with our Canadian based teams, ensuring alignment and consistency
in IT practices and policies. This includes regular communication and collaboration on IT
initiatives, sharing best practices, and ensuring that service delivery meets organizational
standards.

● Efficiently handle hardware and software requests using our ticketing system,
encompassing everything from initial diagnosis and troubleshooting to delivering
effective solutions.
● Provide comprehensive assistance and training to users on a variety of IT topics, including how to use our software platforms, email configuration, network tools, operating system updates, and printer troubleshooting.
● Manage and maintain meeting room technology and video conference equipment,
offering training and hands-on assistance during critical presentations or meetings to
ensure smooth operations.
● Implement and manage user access, authentication, and authorization processes for
Benevity software systems; ensuring secure and efficient user experiences.
● Responsible for the lifecycle management of our MacBooks, including procurement,
deployment, maintenance, and eventual decommissioning or recycling, ensuring these
devices meet the needs of users throughout their operational life.
● Maintain up-to-date documentation of our IT infrastructure, processes, and knowledge
base articles, ensuring information is accessible and accurate for both the IT team and
end users.

Qualifications

What you’ll bring:
● A degree or diploma in computer science, information technology, or a related field, or
equivalent experience.
● At least 1-3 years of IT experience, particularly in roles involving desktop support and IT
operations.
● Experience managing and supporting Mac environments is a must.
● Basic knowledge of desktop and network support, with a willingness to learn and grow in
understanding technical requirements for IT operations.
● Familiarity with IT service management platforms like JIRA Service Desk is a plus.
● Strong customer service skills and the ability to explain technical information in simple
terms for non-technical users.
● Ability to work independently and as part of a team, effectively managing multiple
responsibilities in a dynamic environment.
● Good communication skills, both written and verbal, for clear and concise communication
within the organization.
● Flexibility to work both remotely and in-office as needed, with occasional travel for
on-site support or training.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community. #Li-Hybrid