Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States, Sri Lanka and more!

Benevity is searching for three Product Managers to join us in taking the next step in our journey to “infuse a culture of goodness in the world” by enhancing and expanding our best in class global corporate impact platform. The Product Manager will be responsible for managing the product throughout its lifecycle, defining the product vision, gathering and prioritizing customer requirements, crafting epics and stories while working closely with engineering to deliver a winning product that is timely and high quality. This role will also involve working with sales, marketing and support teams to ensure revenue and customer satisfaction goals are met.

Our culture is driven by our core value of “we-are-we” and as a Product Manager you will work in an outcome-driven environment where collaboration with your product, design and engineering counterparts is paramount.

If you’re eager to make a difference and thrive in a collaborative setting, we invite you to join our team!

What you’ll do:
● Lead and manage the Technology Operations teams, including Information Technology,
DevOPS, and our Technical Program Managers, to ensure seamless integration and
optimal performance across all technology initiatives.
● Ensure our Technology Operation teams have the resources and support needed to be
top-tier subject matter experts in IT, DevOPS, program management, PDLC, SaaS, and
software build/deployment.
● Oversee the IT components of onboarding programs, ensuring new hires are equipped
with necessary resources and provisioning with a specific focus in a Mac environment.
● Develop and implement strategic plans to enhance IT service delivery and technology
operations, aligning with Benevity's broader goals and adapting to evolving user needs.
● Collaborate with various technology teams across global locations to ensure alignment in IT and DevOPS practices, policies, and the sharing of best practices.
● Drive innovation and continuous improvement in technology operations, including the
management of user access, authentication, and authorization processes.
● Maintain up-to-date documentation of IT infrastructure, processes, and knowledge base
articles to ensure accessibility and accuracy for the IT and Technology Operations teams.
● Participate in budget planning and resource allocation to maximize efficiency within the ITand Technology Operations departments.

Qualifications

What you’ll bring:
● A Bachelor’s degree in computer science, information technology, or a related field, with
strong foundational knowledge in IT and technology operations principles.
● At least 5 years of relevant experience, including roles involving leadership of IT, DevOPS,
and/or Technical Program Management teams in a SaaS environment.
● Advanced technical proficiency in desktop and network support, with a comprehensive
understanding of technical requirements for efficient IT operations.
● Hands-on experience with hardware and software troubleshooting, and familiarity with IT
service management platforms like JIRA.
● Exceptional customer service skills and the ability to translate technical information into
easily understandable terms for non-technical users.
● Strong working knowledge of network management tools and best practices for
maintaining international connectivity and managing Mac computers.
● Demonstrated ability to work independently, effectively balancing and prioritizing
multiple responsibilities in a dynamic environment.
● Outstanding communication skills, both written and verbal, necessary for clear, concise,
and persuasive communication across various levels of the organization.
● Flexibility to work both remotely and in-office as needed, and willingness to travel as
required for on-site support, training, or IT infrastructure maintenance at different
locations.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community. #Li-Hybrid