Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

This role is within the IFS Enterprise Service Management Business Unit. The goal of IFS ESM is to recreate ITSM for the world of distributed working and citizen developers. We're taking traditional IT service management (ITSM) to the next level, offering employees across the entire enterprise the opportunity to work better and smarter.

We are in a process of expanding the capabilities of the IFS assyst product, initially on the current more traditional technology stack and then on a cloud native stack.

We require an experienced Lead Software Engineer with a passion for problem solving to join our Team to complete detailed technical, 3rd level analysis and investigation into problems with our software reported by customers and to pro-actively resolve / suggest workarounds or fully document confirmed issues for fixing in the future.

Qualifications

Requirements:

· Bachelor’s degree in Computer Science, Software Engineering or professional qualifications and 6+ years of work experience in developing & supporting production enterprise Applications.

· Prior experience in software production support will be an added advantage.

· Prior experience in software support tools such as ServiceNow will be an added advantage.

· Create a positive customer support experience and build strong relationships by developing a deep understanding of the problem, ensuring timely resolution or escalation.

· Experience in Java server applications (Wildfly/JBOSS)

· Web development and support experience using JavaScript, HTML, CSS.

· Experience in Java technologies (EJB3, Servlets, JSP) and RESTful APIs.

· Experience in Java persistence frameworks such as Hibernate/JPA

· RDBMS knowledge and experience, e.g., SQL Server and/or Oracle.

· Experience in Microsoft IIS, Microsoft Active Directory will be an added advantage

· Very good inter-personal skills, including the ability to work successfully in an Agile environment.

· Good Team player.

· Ability to communicate effectively with colleagues in various levels

Desirable Skills & Experience:

· Familiarity with Cloud platforms such as Azure will be an advantage.

· Work with tools such as Jenkins.

· Familiarity with JavaScript frameworks such as Angular or jQuery will be an advantage.

· Ability to perform troubleshooting to identify the Root Cause and resolve the issue or reassign the ticket as needed.

· Should be Self Driven.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.