Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The role IFS A&D F1 Software Engineer exists within the Unified Support organization/division. By being a part of a shift operation, a F1 SE will contribute towards providing 24x7x365 support to IFS customers across the globe within the A&D vertical.

As F1 Software Engineer, you will be responsible for foundation and technology related issues reported by the customers. This role involves collaborating with various internal and external stakeholders to ensure problem-solution fit, which ultimately lead towards customer success. You will also play a crucial role in development and maintenance of IFS's products and internal systems.

Key Duties and Accountabilities

• Demonstrate proficiency in debugging and SQL skills.
• Take ownership of foundation and technology issues of customers and provide end-to-end resolution.
• Ensure high levels of customer satisfaction at all times, whilst adhering to SLA, OLA, and KPI targets
• Collaborate with cross-functional teams to diagnose and troubleshoot complex technical issues.
• Utilize technical expertise to provide innovative solutions.
• Continuously enhance product knowledge and be updated with the latest industry trends and advancements.
• Accurately analyze and interpret customer’s requirements.
• Willing to learn new IFS related technologies and new trends while seeking knowledge to stay updated.
• Create and update relevant SOPs, FAQs, and other documentation to address known issues, workarounds.
• Provide RCA for long term, complex or major customer incidents.
• Be a strong team player, self-driven, able to learn new technologies and apply them to the product.
• Excellent problem-solving skills with a proactive approach to troubleshooting.
• Ability to work effectively in a collaborative team environment.

Qualifications

Required Technical Skills

• A university degree or an equivalent professional qualification in Software Engineering, Computer Science, Information Technology or similar.
• 2+ years’ experience in IFS foundation and technology areas
• Experience in modern ticket/service desk tooling such as ServiceNow, Jira Service Desk, or a similar tool.
• Strong understanding of the Aurena Client Framework and Enterprise Explorer Client Framework.
• Hands-on experience with Authentication & Authorization in IFS.
• Solid knowledge of IFS Custom Object Framework, Entity, and Projection configuration.
• Proficiency with OData Provider, API Explorer, API Documentation, and the Translation Framework.
• Experience with the PLSQL Framework, Background Processing, and the Java Server Framework.
• Knowledge in C#, .Net framework, Java, Oracle Database, and Scripting

Added advantages.

• Familiarity with Kubernetes and containerized technologies (Docker, etc.) is a plus.
• Exposure to GIT, Bitbucket, GitLab, and Azure Pipelines

Working Environment

• 24x7x365 Operation
• Overtime may be paid according to requirements of the business operation.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.