Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Our Cloud Operations Team, a crucial component of our Software as a Service (SaaS) offering, also delivers Infrastructure as a Service (IaaS) to IFS Copperleaf. Built on the foundation of Site Reliability Engineering, we are expanding. Our commitment is to the reliability and uptime of our services, and we consistently aim to automate processes and minimize manual labor. We are currently seeking an entry-level cloud engineer to contribute to these services and assist in enhancing the operational aspects of each service.

As an entry-level cloud engineer, you will have the opportunity to learn and grow in a supportive environment, contribute to our operations, and be a part of our exciting journey. We value passion, enthusiasm, and a willingness to learn more than specific qualifications.

As a CloudOps Engineer, you will be involved in the following:

• Ensuring Copperleaf Services run smoothly and have the capacity for continued growth and improvement.
• Contributing to the development of infrastructure health monitoring and reporting.
• Troubleshooting production infrastructure, load issues, and implementing solutions.
• Learning and understanding best practice procedures for deployment of infrastructure.
• Identifying areas for development and improvement of Windows and Linux operating systems.
• Documenting and identifying failure modes related to hosted solutions.
• Being open to learning new strategies to manage site reliability.

Qualifications

We are seeking applicants with knowledge of cloud technologies and solutions focused on maintaining and improving cloud-hosted solutions. Ideal candidates should have:

• At least 2+ years’ experience working in development, engineering, QA, and/or IT operations team(s) with a focus on programming and scripting of solutions to manage system automation and cloud infrastructure reliability.
• Experience supporting existing tooling, automation, and/or services in one or multiple languages (e.g., Terraform, C+, Java).
• Understand SLA, SLI, SLO
• Understanding of higher-level languages (e.g., Python, Java, NodeJS).
• Familiarity with micro-services and monolithic architectures.
• Experience working with high-performance or distributed systems.
• Experience parsing application and/or system logs to identify root cause and provide/suggest solutions or workarounds.
• Understanding of the demands related to supporting live production systems, maintaining high availability, and responding swiftly to issues as they appear.
• Experience with both Linux, Windows systems, and networking fundamentals.
• 1-2 years’ experience in configuration and maintenance of applications such as web servers, load balancers, Oracle databases, and cloud environments.
• 1-2 years’ experience learning software, frameworks, and APIs.
• Understanding of the requirements of system maintenance, patching, and deployment.
• Experience with Certificate and Secret Management related to security protocols.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.