Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

About Sitecore:

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

About the Role/ The Opportunity:

The Accounts Receivables Specialist position is part of the Global Collections Team and reports to the Global Collections Manager. This position will assist with all matters related to the collection of accounts receivable including collections, cash application and account reconciliations. The successful candidate will work with the Global Collections Manager and other team members to assist in implementing strategies, process improvements and automation to improve overall collection performance. This is a high priority role in a fast-growing company and requires a strong ability to prioritise, plan, and work cross functionality with other departments across multiple markets.

What You’ll Do:

• Research and resolve customer account issues and communicate effectively and timely any unresolved issues with Global Collections Manager and other Collections team members
• Work collaboratively with cross-functional partners (Billing, Sales, Tax, Order Management, Deal Desk, Legal) to ensure customers have everything they need to pay on time
• Document all customer correspondence related to collections efforts and customer account issues in NetSuite in a consistent and timely fashion
• Liaise with 3rd party collections agents where necessary
• Post customer payments and assist in processing refunds/credit notes

Qualifications

What You Need to Succeed

• Experience in cash collection in a multinational organisation
• Understanding of full accounts receivable/order to cash cycle
• Good interpersonal and communication skills, both spoken and written, with a customer service focus
• Ability to be proactive and identify issues and areas of improvement
• Maintains focus and positive attitude during high volume of work while multi-tasking with changing priorities
• Experience of working to collections targets
• Proficient in English (conversation and writing)

Additional Skills That Could Set You Apart:

• Experience with software/technology company is preferred but not required
• Good analytical, deduction and problem-solving skills
• Quick learner who is methodical and analytical, and possesses excellent organisation skills
• Experience of NetSuite (Sitecore ledger) and Tesorio (a collections tool) would be desirable

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.