Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

IGT 1 Outsourcing Lanka (Private) Limited, hereafter referred to as ‘IGT 1 Lanka’, is a Port City registered offshore company owned by three of the largest private equity companies, and a sister company of the largest Sri Lanka technology company, IFS.

We are committed to reinventing company success via offshore growth, expansion, diversity, and an unwavering pursuit of quality. As a leading provider of technology and employee offshore services, we help organizations all over the world navigate the complexities of the modern business environment. Our goal is to provide our customers with an operation that maximize operations, spur growth, allows them to develop and deliver world-class SaaS platforms, and create long-term value.

At IGT1 Lanka we believe that our people are the key to our collective success. We have developed a workplace culture that promotes diversity, teamwork, and ongoing education. We are presently a team of 300+ employees with a plan to double this capacity in the next 12 months.

As such, we are always on the lookout for talented individuals who share our passion for innovation and excellence. Joining IGT1 Lanka means becoming part of a forward-thinking organization that is shaping the future of business within the vibrant new Port City. Together, we can drive change, push boundaries, and build a smarter, more connected world through our offshore operation.

Job Description

WorkWave is a field service management software that provides SaaS solutions for businesses in the service industry (HVAC, Plumbing & Electrical, Cleaning, Lawn & Landscape, Home Delivery, Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easy-to-use platform.

WorkWave Team is looking for a Senior TechOps Engineer to join our Technology Operations team in support of our cloud-hosted web-based software solutions. You’ll play a key role on our Technology Operations team

Responsibilities:

• Manage AWS cloud infrastructure to maintain operational stability and security, including planned hardware and VM maintenance, patching, software upgrades, etc.
• Build and enhance monitoring and operations platforms
  • We use Zabbix, Grafana, CloudWatch, Kibana, and other tools
• Responsible for production incident response and disaster recovery procedures; working in tandem with application support engineers to ensure reliable service availability and uptime
• Troubleshoot and resolve issues with our production platforms
• Execute production change requests related to networking, database, identity, and access management, and other infrastructure configurations
• Monitor, identify, and report infrastructure performance and scaling issues
• Continuously improve operational processes, including monitoring, alerts, and maintenance activities to improve system and application uptime
• We use Windows Server, SQL Server, RDS, Lambda, EC2, VPC, and many other platforms and services
• Manage a queue of operational, application and support requests (customer onboarding/offboarding, license management, access requests and system administration)
• Support DevOps engineers in deploying and maintaining our software systems over a variety of environments from Windows to Linux, .NET to Java, IIS to nginx

Qualifications

• Bachelor’s degree or equivalent experience in Computer Science, Engineering, Information Systems
• Minimum 2 - 5 years of experience in AWS Cloud Infrastructure
• Minimum 2 years of experience in AWS key services (EC2, EBS, S3, IoT, CloudFront, etc)
• 2 - 5 years managing a network or platform of more than 100 machines and multiple application services, ideally in a SaaS model
• Experience with monitoring solutions, such as AWS CloudWatch, ElasticStack, Zabbix, NewRelic, Nagios, Ganglia, Splunk, graylog2, logstash, etc.
• Experience building and enhancing operational platforms, including the creation and organization of operational dashboards, reports, alerts, triggers
• Experience leading efforts to standardize escalation processes
• Experience working on a dynamic team to handle the daily operational requirements of our production infrastructure
• A desire to continually evaluate, learn, and adopt new technologies
• Scripting in one or more languages, such as PowerShell or Python is a plus

Certifications: AWS Certified Solutions Architect - Associate certification is highly preferred

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.