Company Description

IGT 1 Outsourcing Lanka (Private) Limited, hereafter referred to as ‘IGT 1 Lanka’, is a Port City registered offshore company owned by three of the largest private equity companies, and a sister company of the largest Sri Lanka technology company, IFS.

We are committed to reinventing company success via offshore growth, expansion, diversity, and an unwavering pursuit of quality. As a leading provider of technology and employee offshore services, we help organizations all over the world navigate the complexities of the modern business environment. Our goal is to provide our customers with an operation that maximize operations, spur growth, allows them to develop and deliver world-class SaaS platforms, and create long-term value.

At IGT1 Lanka we believe that our people are the key to our collective success. We have developed a workplace culture that promotes diversity, teamwork, and ongoing education. We are presently a team of 300+ employees with a plan to double this capacity in the next 12 months.

As such, we are always on the lookout for talented individuals who share our passion for innovation and excellence. Joining IGT1 Lanka means becoming part of a forward-thinking organization that is shaping the future of business within the vibrant new Port City. Together, we can drive change, push boundaries, and build a smarter, more connected world through our offshore operation.

Job Description

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com. Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

About the role:

We are seeking a Business Operations Analyst to provide support for our Salesforce Sales Cloud & Salesforce CPQ environment which will include but not be limited to Salesforce CPQ best practices, systems/user support, data governance and cross-functional project support.

What you will do:

Support the Global Sales and Deal Desk organizations to efficiently create and process CPQ orders

• Provide CPQ support to Deal Desk and Sales Teams for complex deals
• Serve as the point of contact for technical Deal Desk and Field questions on CPQ and Pricing
• Act as the primary contact for handling CPQ tickets and cases
• Provide Data Migration support and corrections for client licenses that were transitioned to CPQ
• Documentation support as needed
• Provide training as needed to support end users through business process or system changes

Support the Order Management organization during month end and quarter end activities

• Provide CPQ support to Order Management, to allow closing of deals efficiently
• Troubleshoot and resolve CPQ quoting issues to ensure smooth bookings
• Provide training and assistance for license key management and cloud provisioning.

Work with stakeholders to improve quote to cash processes in Sitecore

• Collect business requirements and work with technology team and developers to test, validate and implement.
• Ensure recurring CPQ bugs are identified and resolved with support from CPQ developers
• Document end-to-end processes and process-related artifacts such as business requirements document, flow charts, Training material, etc.

Work with Pricing and Packaging team

• Partner with our product and pricing organization to ensure best in class governance, process, and pricing are being used within our systems and platforms.
• Support investigation and resolution of issues, concerns and escalated request
• Provide testing support for new and updated product launches

General

• Intermediate to advanced understanding of the integrations between systems (Salesforce & NetSuite primarily) would be an added advantage.
• Complete assigned responsibilities on time and with extremely high quality and attention to detail and demonstrate a high-level understanding of Revenue Processes from Lead to Cash.
• As needed, formally train on new enhancements and functional releases and/or support and coordinate end-user training and documentation with the Sales Enablement team.
• Monitor, assess, create, publish, and maintain documentation for any requested changes by the business unit as well as notify all internal staff of requested changes.
• Participate and conduct system testing and coordinate implementation of new or changed system parameters or release enhancements with business units.
  

Qualifications

• ​Bachelor's degree in a business discipline preferred.
• Certified Salesforce.com Administrator or equivalent Salesforce experience.
• Experience with Salesforce CPQ is required.
• Background in Sales Operations is a plus.
• 4+ years of experience managing and prioritizing a diverse set of projects.
• Advanced proficiency in Microsoft Office applications, especially Excel.
• Strong attention to detail and an analytical mindset to identify opportunities for process improvements, communicate solutions, and document results.
• Ability to be transactionally focused while also stepping back to assess scalability and efficiency improvements.
• Highly organized with the ability to balance multiple requests efficiently.
• Exceptional communication and interpersonal skills, able to communicate across all levels of an organization and train individuals from various disciplines.
• Proactive, flexible, and adaptable in managing tasks, ranging from administrative to complex and analytical, while adhering to SLAs.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.