Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Junior HR Executive role in the HR Shared Service Centre is to process the HR Operational requests coming from countries across the IFS offices globally. This role is the first point of contact for HR queries in all sorts of questions related to an employee life cycle events, on-boarding to off-boarding. Requests in the short term will be focused around the HR Data set up in our internal system, partner data set up in our system and data corrections that may be required.

Essential Duties & Responsibilities:

• Responsible for HR administration in internal HR Systems, from on-boarding to off-boarding e.g. setting up new starters, administering leavers, setting up schedules, responsible for user permissions, organization and position changes in internal HR System.
• Jointly accountable for the day-to-day workload of the HR Shared Services team within the required SLA’s
• Responding and acting upon tickets sent from the country HR teams/Managers
• Act as a first line support to all employee regarding IFS Thor queries and provide an excellent customer experience by investigating and resolving errors quickly and efficiently.
• Be customer centric when dealing with customers ensuring a professional and proactive service.
• Leave and absence management
• Responsible for quality in IFS Thor, assisting the country HR teams in correcting data inaccuracies e.g. incorrect reporting lines, incorrect access levels.
• UAT (user acceptance testing) on testing environment to ensure processes are followed accurately in production environment.

Qualifications

Required Competencies:

• Passion for HR – A strong desire to build a career in Human Resources, particularly in a global HR Shared Services environment.
• Problem-Solving & Collaboration – Ability to analyze issues, think critically, and work effectively with global teams to find solutions.
• Technical & HR Systems Expertise – Experience working with HR software, with the ability to navigate and adapt to new systems and technologies. Exposure to HRIS, reporting tools, and automation is an advantage.
• Adaptability & Learning Agility – Willingness to take on new responsibilities as the HRSSC transitions into expanded operations. Ability to quickly grasp new processes and apply learnings effectively.
• Team-Oriented & Collaborative – A proactive team player who thrives in a fast-paced, multinational environment.
• Proficiency in MS Office – Strong skills in Word, Excel (including data analysis and reporting), and Project for effective documentation and planning.
• Strong Communication Skills – Excellent verbal and written communication in English, with the ability to engage with stakeholders across different regions.
• HR Data & Reporting Capabilities – Hands-on experience in running reports from HR platforms, with a keen eye for accuracy and insights.
• Detail-Oriented & Organized – Ability to manage multiple tasks efficiently, ensuring accuracy and adherence to HR processes.
• Multitasking & Prioritization – Capable of managing high work volumes during peak HR cycles while effectively prioritizing tasks in a dynamic environment.
• Structured Problem-Solving Approach – Ability to quickly assimilate information, identify key details, and propose logical solutions.
• Proactive & Self-Motivated – Takes initiative, seeks continuous learning opportunities, and demonstrates ownership of tasks.
• Exposure to Global HR Practices – Prior experience in or willingness to explore global HR operations, ensuring compliance with international HR policies and standards.

Required Education & Experience:

• Preferably pursuing a University Degree or equivalent professional qualification in Human Resources
• 6-12 months experience working within a HR Shared Service environment would be highly beneficial, even if at Intern level

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.