Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are seeking a detail-oriented System Engineer to :-

• Administer and configure Jira, Confluence and other Atlassian tools when needed.

• Manage user access, permissions, and group configurations.

• Implement and maintain workflows, automations, and integrations.

• Install, configure, and manage Atlassian plugins.

• Monitor system health, performance, and troubleshoot issues.

• Support migrations, upgrades, and system maintenance.

• Support ServiceNow integrations with other enterprise tools.

• Troubleshoot incidents and service requests related to the platform.

Key Responsibilities

User Access Management

• Create and manage Jira user accounts, ensuring appropriate access levels and roles are assigned.
• Implement, monitor, and update permissions schemes, groups, projects and roles to align with organizational structures and requirements.
• Perform periodic audits of user access to ensure compliance and up to date user management.

Support & Troubleshooting

• Provide prompt support to users facing access-related issues role adjustments, permission conflicts.
• Act as the primary point of contact for access-related queries and incidents of Jira.

Integration & Collaboration

• Work with project administrators if they need any support.
• Coordinate with other tool administrators (e.g., Confluence, Bitbucket) to manage integrated access requirements.

System Maintenance

• Assist in system upgrades, plugin installations as they relate to user access and permissions.
• Monitor Jira usage to identify and resolve access-related anomalies or conflicts.

Qualifications

Education

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

Preferred Skills

• Hands-on experience managing user access and permissions in Jira.
• Strong understanding of Jira’s permission schemes, roles, and group management.
• Familiarity with Jira Software, and Jira Service Management.
• Excellent troubleshooting skills for resolving access and permission-related issues.
• Basic knowledge of IT security practices and user management policies.
• Jira certifications (e.g., Atlassian Certified Jira Administrator) will be added advantage
• Familiarity with tools for auditing and reporting access activities.
• Strong knowledge of Jira workflows, scripting (JavaScript), API integrations, and plugin management, business rules, scripts, UI policies)
• Familiarity with ITSM processes, automation, and integrations.
• Knowledge of SSO, SAML, LDAP, and security configurations.
• Ability to work independently and in a collaborative environment.

Soft Skills

• Strong organizational and documentation skills.
• Excellent communication and customer service skills.
• Ability to handle sensitive user data with confidentiality and integrity.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.