Company Description

About IGT1 Lanka

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.

With a team of over 300 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About Rhapsody:

Rhapsody Health is at the forefront of revolutionizing healthcare with cutting-edge technology that drives meaningful change. Our platform empowers healthcare providers and patients to enhance care delivery and streamline processes, making a tangible impact on the healthcare landscape. As a B Corporation, we are deeply committed to balancing purpose with profitability, and our global team spans countries including Canada, Spain, Switzerland, the United Kingdom, the United States, New Zealand and Sri Lanka.

We are seeking Staff Developers to join our mission of transforming healthcare through innovation and excellence. In this role, you'll be instrumental in advancing our world-class healthcare solutions, collaborating closely with product, design, and engineering teams in a dynamic, outcome-focused environment. If you’re passionate about making a difference and thrive in a collaborative setting, we invite you to be part of our journey to redefine healthcare for the better.

Job Description

About the role:

The Professional Services Administrator plays a key role in supporting the operational functions of the Professional Services. This role is responsible for analyzing and presenting meaningful data, improving efficiencies, and ensuring the smooth administration of professional services processes. The administrator will also serve as the system administrator for the PSA tool and collaborate with various teams to support business objectives.

Key Responsibilities:

• Collect, analyze, and interpret complex data sets to identify trends, patterns, and insights that support business decisions.
• Create demand and capacity models for Professional Services to improve visibility over capacity requirements (if applicable)
• Assist in coordinating and tracking client projects, ensuring milestones are met and updated for invoicing/ revenue recognition purposes.
• Provide administrative functions for day-to-day business associated with Engagements and Projects.
• Responsible for the end-of-month process across all regions for Professional Services, assist in billing and invoicing processes, ensuring accurate and timely submission.
• Proactively engage with sales on engagements where T&M hours are either expiring or getting low.
• Create Statements of Work based on details provided by the PS Managers and Principal Architects.
• Create regular reports and presentations that provide clear and actionable insights for leadership.
• Engage with cross-functional teams to gather requirements, feedback, and ensure business objectives are met.
• Collaborate with internal teams to optimize workflows and improve operational efficiency.
• Serve as the system administrator for our Professional Services Automation (PSA) tool, currently Kantata, ensuring its effective utilization, maintenance, and optimization. Including creating new reports and dashboards as required
• Work closely with all areas across the team, including Professional Services Managers and the Project Management Office to ensure seamless collaboration and efficiency

Key Competencies:

• Analysis/Problem Solving: Able to identify and separate out the key components of problems and situations. Able to manipulate and interpret information from a range of sources to spot patterns and trends in information and to deduce cause and effect. Can generate a range of creative solutions, evaluate them, and choose the most appropriate option.
• Initiative/Independence: Able to work things out without having to be shown too often. Takes responsibility for own time and effectiveness. Alert to opportunities to contribute appropriately without being told. Able to spot and implement opportunities for improving situations.
• Strong Organizational Skills: Ability to manage multiple tasks simultaneously with high attention to detail.
• Communication Skills: Excellent written and verbal communication skills, with the ability to interact with internal teams effectively.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and project management tools.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred.
• 2+ years of experience in an administrative, data analysis, or coordinator role, preferably in a healthcare or professional services environment.
• Strong problem-solving skills and a proactive mindset.
• Ability to work independently and collaboratively within a team.