Company Description

About IGT1 Lanka

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.

With a team of over 300 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About the client: CFC

CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.

Headquartered in London with offices across Europe, USA and Australia, CFC has over 1000 employees and is trusted by more than 150,000 businesses in 90 countries. Learn more at cfc.com and LinkedIn.

Job Description

About the role:

The Enquiry Supervisor plays a pivotal role in the efficient functioning of our enquiry logging operations. Reporting directly to the Underwriting Support Manager, the Enquiry Supervisor is responsible for overseeing a team of enquiry administrators. This role involves providing training, monitoring performance, reviewing administrator submissions for accuracy, and providing regular updates to the underwriting support manager on enquiry logging progress.

Key Responsibilities:

• Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards.
• Providing comprehensive training to new Enquiry Administrators, ensuring they understand CFC's specialist insurance offerings and workflow processes.
• Monitoring the performance of Enquiry Administrators to ensure productivity and accuracy in submission processing.
• Reviewing submissions logged by Enquiry Administrators for accuracy, completeness, and compliance with company guidelines
• Conducting regular performance evaluations and providing constructive feedback to Enquiry Administrators.
• Collaborating with the Underwriting Support Manager to implement improvements in enquiry logging processes and systems.
• Serving as a point of contact for Enquiry Administrators, addressing queries and providing guidance as needed.
• Compiling and presenting regular reports to the Underwriting Support Manager on enquiry logging metrics, including turnaround times and accuracy rates.

Qualifications

Preferred Skills and Experience :

• Leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Excellent level of attention to detail including accurate written and numeracy skills;
• Good command of the English language, both spoken and written;
• Good communications skills, courtesy and patience.
• Problem-solving skills, with the ability to resolve issues efficiently and effectively
• GCSE or equivalent.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.