Company Description

About IGT1 Lanka

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.

With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About the client: Sitecore

Sitecore is the global leader in experience management software that enables context marketing. The Sitecore® Experience Platform™ manages content, supplies contextual intelligence, automates communications, and enables personalized commerce, at scale. It empowers marketers to deliver content in context of how customers have engaged with their brand, across every channel, in real time—before, during, and after a sale. More than 4,900 brands including American Express, Carnival Cruise Lines, easyJet, and L’Oréal–– have trusted Sitecore for context marketing to deliver the personalized interactions that delight audiences, build loyalty, and drive revenue.

Job Description

As the Billing and Order Processing Specialist, you will play a pivotal role in managing renewals and securing revenue through the billing process. The successful candidate will have excellent communication skills, the ability to prioritize urgent requests, and have a team-oriented, can–do creative attitude.

What You’ll Do:

• Act as a point of contact and resource for renewals related inquiries
• Process renewal orders through CPQ – includes ensuring all orders adhere to Sitecore booking guidelines and are accurately entered into the system for processing
• Proactively engage and interact with Sales team for timely processing of renewals as and when required
• Once orders are complete, you will ensure fulfilment of orders through timely delivery of license keys to the customer in case of subscription renewals with add-ons
• Manage customer data in accounting system
• Send sales estimates to secure a customer PO
• Manage customer billing, invoice corrections, credit memos, invoice submission
• Maintain a reliable billing process and controls to ensure orders are billed on time and invoices are error-free
• Ensure that SLAs are adhered to for processing and billing of all orders, address queries/issues promptly and ensure resolution in a timely manner
• Investigate, resolve and manage customer queries promptly
• Consistently document all billing correspondence in NetSuite and create reports to assist in collection efforts
• Provide customers Company related information as requested (Vendor form, W9 form, proof of insurance, etc.)
• Portal management: Establish new customer relationship/profile on portals and maintain existing supplier platforms
• Other duties and projects as assigned by manager

Qualifications

Key Responsibilities:

• 2+ years’ experience in order management, sales operations, logistics, or similar function focused on billing and order processing
• Experience managing accounts receivable within NetSuite and Salesforce or the ability to quickly learn
• Knowledge of global regulations
• Strong written English and verbal communication
• Excellent time management skills with the ability to prioritize urgent tasks and maintain quality under time constraints
• Able to adapt to frequent changes in the processing of daily work
• Willing to work additional hours to accommodate global needs during peak periods (e.g., the last couple days of the month, especially quarter ends)
• Proficiency in Microsoft Office tools (Excel and Word)
• Maintain focus and positive attitude during high volume of work while multi-tasking with changing priorities
• The selected candidate will be working in the North American (NA) shift

Additional Skills That Could Set You Apart:

• Good analytical, deduction and problem-solving skills
• Bachelor’s degree or equivalent combination of education and experience
• Experience working in a global organization,
• Strong attention to detail and thoroughness
• Previous experience with vendor portal management (Ariba, Coupa, etc.), Salesforce, Netsuite and Order Management Software
• Ability to learn new things quickly

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid