Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

Job Description

At IFS Copperleaf, you’ll turn complex asset data into strategic investment decisions for Europe’s leading utilities.

As a Consultant Business Applications in the Copperleaf Product Support team, you’ll pair customer engagement with hands-on analysis, dissecting complex Excel models, analyzing application logs and large datasets, writing SQL and applying Oracle DB concepts, to help our customers create strategic Asset Investment Plans that unlock value, cut carbon, and build resilient infrastructure in a socially equitable manner. We welcome applications from candidates based in Germany and the Netherlands.

Key Responsibilities

• Precisely triage and resolve support inquiries for our English, German & Dutch-speaking customers.

• Write and maintain tips, knowledge-base articles, and troubleshooting guides based on resolved support cases.

• Deeply understand Copperleaf’s functional capabilities and how they map to your customers’ business processes and strategy.

• For your assigned customer catalog, manage all support needs end-to-end and be accountable for product-support service delivery.

• Act as the liaison between customers and the release team during system upgrades, handling all coordination and rollout tasks.

• Lead monthly calls with customers to review performance insights, enhancement requests, and evolving business requirements.

Qualifications

About You

• Excellent Communicator – You convey ideas clearly, both in writing and verbally.

• Analytical Thinker – You’re sharp, able to identify trends and commonalities across large datasets, and comfortable working with numbers.

• Comfortable Presenter – You enjoy delivering training and leading customer check-in calls.

• Problem-Solver – You thrive when busy, interacting with people, and have a strong drive to “fix things.”

• Versatile & Flexible – You handle a wide variety of tasks with enthusiasm and adaptability.

• Self-Starter – You work autonomously, are naturally curious, and introduce structure where none exists.

• Strong Troubleshooter – You apply logic and reason to get to root causes in complex IT & Business environments, where sometimes the problem is poorly defined, and for which there are no existing knowledgebase articles or procedures.

• Innovative & Resilient – You’re inquisitive, embrace new ideas, and setbacks don’t deter you.

• Collaborative & Globally Minded – You enjoy working in an international team.

• Proactive Remote Worker – You take initiative and are comfortable working remotely.

• Language Proficiency – Business-level fluency English, German, & Dutch.

• Based, and have the legal right to work in Germany

Technical Requirements

• Excel – Proficient.

• SQL – Working level.

• Oracle DB Concepts – Familiar and willing to learn more.

• IT concepts and principles (Windows and Linux servers, networking, REST webservice integrations, databases) – Working level.

• Linux containerisation (bonus) – Familiarity.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.