Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

A Software Engineer - Unified Support is responsible for analysing and diagnosing problems reported by the customers and partners either in core or customized versions of IFS’s products. They possess sufficient knowledge on technical architecture as well as functional aspects of IFS’s products. They technically analyse reported issues and provide efficient resolutions that are usable, maintainable, and secure. They do this as per the IFS support offering. Furthermore, they maintain engagement with all applicable stakeholders while ensuring the successful completion of assignments. Additionally, they may also need to engage in maintaining cloud infrastructure for cloud hosted customers.

Key Responsibilities:

• Use established engineering/architectural practices and principles when providing resolutions

• Develop and gain necessary proficiency (on-the-job training) to fulfil assignments

• Develop fit-for-purpose resolutions and suggest alternative solutions for complex business scenarios

• Technically test, debug, review and maintain software while ensuring usability, maintainability, security and performance

• Deliver consistently good quality assignments based on IFS’s products quality standards (e.g. AQS)

• Provide timely updates to customer and all applicable stakeholders regarding the progress of a given assignment

• Ensure completion of assignments within the agreed time and scope constraints

The potential to work in a distributed global team set up on 24*7 roster-based work time, is also an expectation.

Qualifications

• A degree in Software Engineering, Computer Science or Information Technology.
• Knowledge in ASP.Net framework.
• Conceptual knowledge in Object Orientated Programming such as Java.
• Database programming knowledge such as Oracle SQL or PL/SQL.
• Knowledge in web development technologies such as HTML, JavaScript, and CSS.
• Knowledge in Cloud and DevOps technologies such as MS Azure, GitLab, Terraform.
• Good communication skills in English Language.
• Previous working experience with Enterprise-grade software is a definite advantage. (Fresh graduates are also welcome to apply).

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.