Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

IT@IFS is looking for a dynamic and open-minded individual to join us as a Senior Business Systems Analyst capable of working with multiple domains.

As a Senior Business Systems Analyst, you will be working closely with all stakeholders to understand business requirements, responsible for documenting the functional requirements, technical specifications, and template documentation designs for business needs. The role requires strong written and verbal communication skills, reporting skills and coordination skills. As a business systems analyst in IT@IFS, your role will consist of providing support for incidents, problems, and changes. You will also be required to take on different business demands and project assignments.

Responsibilities:

Act as a counterpart and sparring partner to business process owners and specialists, aiding them in their decision making and building their trust and confidence.

Own demands, securing business requirements and provide solutions to the business that provide maximum value and at the same time aligned with IFS goals and strategy.

Engage in project activities, acting as a representative of IT@IFS and facilitate service transition from project to operations.

Act as liaison between business stakeholders, vendors, management, end users, and the development team.

Learn and understand business capabilities and functionality of various applications and integrations among them.

Alongside translating business requirements into software requirements via functional specification writing, developing specifications diagrams and flowcharts for developers to follow, documenting, and evaluating required data and information.

Maintain close contact with stakeholders in design, develop and implement solutions.

Management of user stories that require development and product backlog.

Document test cases.

Test and validate solutions.

Coach team members to a higher level of knowledge and mentor less experienced resources through training and knowledge sharing.

Act as escalation for Support Team as well as third line support as required.

Be able to explain the IT Support Process to any IT@IFS customer.

Engage in IT Service delivery to continually improve the Services by providing active participation in assigned projects.

Qualifications

University degree or equivalent professional qualifications with a technology or business emphasis, preferably Computer Science, Business Information Systems or Business IT & Management.

3+ years of experience in the profession as a business analyst.

Up-to-date and proven knowledge of and experience with Agile software development.

Experience with an ITSM solution.

Expertise with gathering and documenting requirements, creating functional design specifications, and interacting with business partners and technical resources at all levels of organizations.

Excellent verbal and written communication skills in English.

Outstanding problem solving, analytical and decision-making skills.

Ability and interest in learning new applications and application interfaces.

Ability to work with remote teams.

Ability to handle diverse and complex work environment.

Be energetic, actively participate on day today activities and bring new ideas that will benefit the overall services provided.

Be open to learn and adapt to new processes and methods.

Ability to follow standard processes and procedures.

Strong focus on the customer experience.

Live and promote IFS corporate values

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.