Company Description

About IGT1 Lanka

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.

With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About the Client: Kyriba

Kyriba is the global leader in cloud-based finance solutions, empowering CFOs and their teams to transform how they activate liquidity as a dynamic, real-time vehicle for growth and value creation. Our award-winning SaaS platform delivers comprehensive treasury, risk management, payments, and supply chain finance capabilities that enable companies to optimize their working capital and enhance financial performance.

Job Description

We are delighted to be seeking a Customer Support Consultant. You will have the unique opportunity to be the voice of our product and the frontline advocate for our customers. This role directly shapes our clients’ experience, satisfaction, and loyalty. By delivering fast, empathetic, and effective support, you will help our customers get the full value from their Kyriba product suite and ensure they remain committed ambassadors.

Key Responsibilities

• Deliver exceptional customer support across channels (email, phone, etc.), ensuring fast, friendly, and solution-oriented responses.
• Analyze and resolve a broad range of customer issues, collaborating with cross-functional teams when escalation is needed to drive resolution.
• Proactively share insights from customer interactions to help improve our products, processes, and documentation.
• Develop and maintain deep product expertise to serve as a trusted advisor for customers and colleagues.
• Track and document all support activities with accuracy and attention to detail, ensuring data integrity and compliance.
• Contribute to team learning by sharing best practices and supporting onboarding of new team members.

Qualifications

• Proven experience in a customer-facing or support role, ideally in SaaS, technology, or a fast-paced environment.
• Excellent communication skills, with a passion for solving problems and making customers feel heard and valued.
• A logical analytical and troubleshooting approach, with a growth mindset and willingness to learn new technologies.
• Collaborative spirit and positive attitude—ready to support team goals and drive continuous improvement.
• Comfort working with support platforms (Salesforce Service Cloud) and knowledge base tools.
• Financial Savvy - knowledge of cash management, positioning and forecasting,, bank reporting,payments (domestic and/or international), in-house banking, financial transactions pertaining to debt, investments and foreign exchange and/or general ledger
• Tech Savvy: comfort with file exchange systems, API, bank file protocols, data integration, automation features, performance analysis

Additional Information