Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Installed Base Account Manager

As an Installed Base Account Manager, your mission is to expand the footprint of IFS solutions within existing customer accounts. You will cultivate long-term partnerships, ensuring customers derive maximum value from their investments while identifying opportunities for growth through renewals, upselling, and cross-selling. This is a customer-facing, quota-carrying role focused on delivering measurable business outcomes and driving strategic account expansion.

KEY TASKS

Account Growth & Revenue Expansion

• Manage a portfolio of existing customer accounts, consistently meeting or exceeding revenue and retention targets.
• Drive renewals and proactively identify opportunities to expand solution adoption through upsell and cross-sell initiatives.
• Develop and execute strategic account plans to increase customer satisfaction and grow account value.

Strategic Partnership & Customer Success

• Build strong relationships with key stakeholders across customer organisations.
• Appreciate customer goals, challenges, and industry dynamics to deliver tailored solutions that drive measurable impact.
• Serve as the primary contact for strategic discussions, aligning IFS offerings with customer outcomes.

Industry Insight & Business Acumen

• Maintain a strong appreciation of customer industries, technology landscapes, and business priorities.
• Provide relevant insights, benchmarks, and recommendations to help customers maximise ROI from IFS solutions.

Opportunity Development & Forecasting

• Identify and qualify expansion opportunities within the installed base.
• Collaborate with internal teams—including Executive Leadership, Presales, Customer Success, Professional Services, and Solution Consulting—to support account growth strategies.
• Ensure accurate forecasting and pipeline management using CRM tools.

Engagement & Retention

• Conduct regular business reviews and adoption sessions to reinforce value and drive solution utilisation.
• Monitor market trends and competitor activity to refine account strategies.
• Participate in customer events, webinars, and user groups to deepen engagement and strengthen relationships.

Sales Excellence

• Apply disciplined account management practices aligned with IFS sales methodologies.
• Work cross-functionally to deliver seamless customer experiences and maximise account potential.
• Continuously enhance product knowledge and consultative selling capabilities.
• Engage in value-based selling that connects IFS solutions to customer business outcomes.

Qualifications

• Demonstrated success in account management, customer success, or sales roles focused on existing accounts.
• Familiarity with enterprise software or technology solutions, with a commitment to deepening product expertise.
• Strong communication, presentation, and relationship-building skills across all organisational levels.
• Ability to manage multiple priorities in a dynamic, customer-centric environment.
• Proven history of achieving retention and revenue growth targets.
• Appreciation for structured sales processes, including cadence, forecasting, and reporting.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.