Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

About TheLoops

TheLoops, an IFS company, is the first enterprise-grade AI Agent platform built for SaaS, CX, and mission-critical industries. Our AI Agents are like digital coworkers: secure, always learning, and working 24/7 to drive measurable business outcomes. As we grow, we're looking for mission-driven individuals to help us deliver the future of AI-powered operations.

At TheLoops, we:

• Lead with Curiosity: We ask questions, learn, and communicate with respect for each other.
• Learn by Making: We iterate fast to deliver tangible solutions with humility.
• Listen to the Loop: We use data and feedback to map our path to success and measure it with autonomy and empathy.

TheLoops is redefining how modern support organizations scale. TheLoops is redefining how modern organizations scale, and our customers rely on us to unify their technical stack and deliver real-time, AI-powered insights and Agentic capabilities

As an AI Engineer - Asset Management, you will translate complex asset management business processes into autonomous AI agent logic. You’ll design, configure, and deploy AI agents that streamline maintenance, operations, and asset lifecycle workflows for enterprise customers.

This role combines domain expertise in IFS Asset Management, technical development skills, and a deep understanding of enterprise operational processes. You will work cross-functionally with Product, Engineering, and Customer teams to create agents that deliver real business impact.

AI Agent Design & Development

• Translate business processes in asset management into autonomous AI agent workflows and decision logic.

• Develop and configure AI agents that automate and optimize asset lifecycle operations.

• Write and maintain scripts to enable integration, data flow, and intelligent process orchestration.

• Collaborate with AI engineers to enhance agent performance and ensure scalability across environments.

Process Understanding & Translation

• Partner with asset management subject matter experts to map maintenance and operational workflows into AI-compatible logic.

• Ensure agent behavior reflects real-world business rules, data dependencies, and performance objectives.

• Document agent configuration, logic, and release notes to support repeatable deployment and sustainment.

Cross-functional Collaboration

• Work with Implementation & Sustaining Engineering teams to deploy and maintain agents in production environments.

• Provide feedback to Product and Platform teams based on customer use cases and deployment outcomes.

• Support customers in validating AI agent performance and continuous improvement opportunities

Qualifications

• Expertise in Asset Management domain, including maintenance, work orders, asset lifecycle, and operations.

• Software development or scripting experience (Python, JavaScript, or equivalent).

• Understanding of enterprise system integration and data flow management.

• Exposure to AI platforms, APIs, or agent orchestration tools is advantageous.

• Ability to translate business requirements into technical logic and workflows.

• Strong analytical and communication skills, with a focus on problem-solving and delivery.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.