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Territory Operations Analyst

IFS

IFS

IT, Operations
Colombo, Sri Lanka
Posted on Nov 10, 2025

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Critical role in ensuring company´s GTM is executed. They review the territories in CRM, control the assignation process and identify deviations or improvement needed. Will also be managing natural renewals in CRM on the pipeline.

Key responsibilities:

  • Account Mapping

Accounts will be mapped to a team and account executive following the GTM of IFS

  • Account Assignment process

Will be the owner of the assignment process, making sure that all the information needed is in place for all AEs and new starters

  • Data quality check on accounts

Update any information needed on the accounts that could be missing – address information, …

  • Natural Renewals in CRM

Will be working with finance and the renewal team on getting alignment for the natural renewals in the pipeline Q+1 🡪 Q+4

Qualifications

Required Skills

  • English Professional
  • Strong analytical and problem-solving abilities
  • Proficiency in Excel
  • Knowledge of business process modeling and workflow optimization
  • Excellent communication and presentation skills
  • Ability to work cross-functionally with teams in finance, marketing, and IT

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.