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Software Engineer - Unified Support

IFS

IFS

Software Engineering, Customer Service
Colombo, Sri Lanka
Posted on Nov 12, 2025

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

A Software Engineer in the Unified Support team is responsible for developing and maintaining IFS's products and internal systems. Depending on experience, performance, competence, and role, the engineer may also engage in design, research, knowledge transfer, and training activities.

The Software Engineer - Unified Support position carries significant responsibilities crucial to the success of our products and customer satisfaction. The incumbent will be expected to:

  1. Conduct thorough analysis and interpretation of requirements to ensure precise fulfillment of domain needs.
  2. Design, develop, and maintain enterprise-grade software for IFS products, with a strong emphasis on usability, maintainability, security, and performance.
  3. Analyze and diagnose suspected software faults or technical configuration issues reported by IFS customers and partners with utmost diligence and attention to detail.
  4. Develop quality-assured, enterprise-grade resolutions where applicable, ensuring the highest standards of software engineering are met.
  5. Contribute substantively to multiple functional and technical areas within a product, including complex design tasks and intricate debugging processes.
  6. Rigorously apply best engineering and architectural concepts to all aspects of software development.
  7. Ensure product performance and maintainability by strictly adhering to IFS' standards, guidelines, processes, and tools.
  8. Perform comprehensive testing to guarantee the reliability and robustness of developed solutions.
  9. Actively engage in communication with stakeholders, maintaining a professional demeanor to ensure the solution is fit for purpose and meets all specified requirements.

The role demands a high level of expertise, dedication, and professionalism. The Software Engineer will be expected to consistently deliver high-quality software solutions that meet the exacting standards of IFS and its clients.

Qualifications

  • A good understanding of software engineering principles, including object-oriented concepts, relational databases and software architectures
  • A degree in Computer Science/Computer Engineering/Information Technology and/or related professional qualifications together with industry exposure.
  • Previous working experience with Enterprise-grade software is a definite advantage
  • Knowledge in .Net framework, Java, Oracle Database and PL-SQL Scripting
  • Expertise in Azure and Kubernetes is welcome
  • Knowledge of RESTful API design and implementation
  • Experience with version control systems, preferably Git
  • Good Team player
  • The ability to work in a distributed global team set up with 24X7 shift coverage

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.