Company Description

About IGT1 Lanka

IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.

At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.

With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

Job Description

About the role

The Receptionist serves as the first point of contact for employees, visitors, and partners. This role ensures a welcoming, well-organized, and efficiently managed front-office environment while supporting key administrative operations, access management, events, and hospitality services. The ideal candidate demonstrates exceptional professionalism, attention to detail, and a strong customer-service mindset.

Key Responsibilities

1. Visitor Experience & Front Desk Operations

• Warmly welcome and assist all visitors, providing a professional and positive first impression.
• Verify visitor identification and ensure adherence to all security protocols.
• Issue visitor passes and notify hosts promptly of guest arrivals.
• Maintain accurate visitor logs and coordinate access with security personnel.
• Support interview candidates and liaise with TA teams for smooth coordination.
• Arrange access for visitors, interview candidates, and new joiners with Port City management.
• Responsible for the operation of the AI Facility and LED within the Reception area, Training to be provided to Digital Software and Digital Hardware Technology
• Role involves ensuring the CSR within Reception environment is managed and functional

2. Communication Management

• Record messages for unavailable staff and ensure timely follow-ups.

3. Reception & Office Environment

• Maintain a clean, organized, and presentable reception area at all times.
• Monitor and ensure proper functioning of reception video walls and displays.

4. Mail & Delivery Management

• Receive, sort, and distribute incoming mail and packages.
• Maintain accurate postal and delivery records for tracking and compliance.

5. Employee Documentation & Offboarding

• Collect ID cards and relevant access items from resigned employees.
• Notify Port City security for timely deactivation of building access.

6. Access & ID Badge Administration

• Issue staff ID cards, visitor badges, and maintain up-to-date records.
• Track and manage inventory of lanyards and ID accessories, ensuring timely replenishment.

7. Staff Transportation Coordination

• Coordinate cab bookings for shift-based employees as requested by departments.
• Ensure all requests meet approval requirements and follow established guidelines.

8. Catering & Meal Service Coordination

• Share daily lunch headcounts with the catering partner and monitor service delivery.
• Validate staff meal counts and help maintain orderly serving patterns.

9. Event Support & VIP Hospitality

• Coordinate internal meetings, leadership visits, and special events.
• Arrange refreshments, meals, and hospitality requirements as needed.
• Manage hotel bookings and catering arrangements for visiting VIPs.

Qualifications

Competencies & Skills

• Excellent customer service and communication skills
• Professional appearance, positive attitude, and strong interpersonal skills
• Ability to multitask and remain calm under pressure
• Strong organizational and problem-solving abilities
• Proficiency in Microsoft Office applications
• Adaptability and willingness to learn new processes

Education & Experience Requirements

Essential

• 18 months or more years of experience in a receptionist, front-office, or customer service role
• Strong understanding of front-desk systems and visitor management procedures

Desirable

• Diploma or Degree in Business Administration, Customer Service, or a related field

Additional Information

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP