Company Description

About IGT1

IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.

At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.

With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About the client: Sitecore

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

Job Description

About the role:

Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success and growth, we’re looking for a skilled Cloud Solutions Engineer with a solid background in Computer Science, with CMS knowledge and Cloud administration experience, to join our Managed Services team.

Key responsibilities:

• Provision, support and maintain our customer's cloud and on-premise environments and Sitecore products
• Implement and maintain tools for monitoring and operations
• Implement and maintain tools for logging and reporting
• Troubleshoot and resolve issues in non-production and production environments
• Respond to service disruptions while maintaining SLA uptime
• Participate in a 24/7 on-call rotation along with our other engineers. Will need to carry laptop when on-call and have internet and phone access
• Proactive monitoring to ensure that issues are being identified and addressed in real-time
• Implement and maintain the highest level of security standard and ensure client data integrity
• Collaborate with customers and engineering for new release planning
• Develop and maintain documentation on operational procedures
• Automate and streamline production operations and processes (PowerShell/MS runbook)
• Execute scheduled maintenance and optimization services
• Assist in infrastructure design, estimating, and communicating with clients and prospects

Qualifications

Preferred skills and experience:

• At least 2 years of client technical support experience
• Excellent command of English
• Infrastructure and network knowledge
• Network and application security knowledge
• Knowledge of Sitecore, Adobe, Wordpress or other CMS
• Application support experience
• Experience with Load Balancing Solutions
• Azure / Cloud administration experience, including scripting and automation
• Database knowledge in MySQL, MS SQL, MongoDB
• Experience with Cloud and Sitecore is an advantage
• Experience with load testing tools is a plus
• Experience with CDN/WAF solutions is a plus
• 24x7 on-call experience

Additional Information

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP