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Director Dynamics ERP & CRM (m/f/d)

IGEL Technology

IGEL Technology

Posted on Friday, April 19, 2024

LOCATION: Germany preferred - Also open to candidates based in EMEA countries with IGEL legal entities as well as in the US on the East Coast


  • Provide guidance and leadership to the team
  • Work closely within IGELs management team
  • Manage and coordinate the work efforts of the team members
  • Develop skills of individual team members
  • Conduct hiring interviews and performance appraisals
  • Contribute to IGELs work culture and work experience
  • Provide, organize and ensure service delivery and business continuity to IGELs business departments
  • Strongly contribute to IGELs end-to-end business process optimization in the area of ERP & CRM in collaboration with IGELs business departments
  • Initiate, plan and deliver projects in the area of ERP & CRM
  • Recommend and advocate industry trends, best practices and future-proof architecture for ERP & CRM based processes
  • Manage the portfolio of projects and incidents in the area of Dynamics ERP & CRM
  • Execute escalation / coordination of major incidents
  • Manage the development of Dynamics ERP & CRM as business unit
  • Involve, contract and manage external service providers based on SLAs and budgets
  • Work closely with executive management on critical issues and organizational policies


  • Bachelor's / Master's degree in business informatics, computer science or comparable subject or comparable experience with conceptual strength and above-average comprehension
  • 10+ years professional experience as consultant / architect / project manager
  • 7+ years management responsibility
  • Strategic ability to guide the area of ERP & CRM within IGELs overall business context
  • Expert knowledge and experience in process design, application management and project execution
  • Strong knowledge in Microsoft Dynamics consulting and customizing
  • Proven track record of in time & in budget delivery of complex business transformation projects in the area of ERP & CRM
  • Strong communication skills, fluent oral and written English

Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

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