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Technical Relationship Manager (m/f/d)

IGEL Technology

IGEL Technology

IT, Customer Service
Posted on Wednesday, June 12, 2024

LOCATION: Germany, remote

TASKS AND RESPONSIBILITIES:

  • Develop a strong, positive strategic relationship with the customer
  • Provide knowledge transfer of IGEL products and functionality
  • Assist with the escalation of support incidents through resolution
  • Assist in the escalation of support queries to the relevant channels
  • Ratify customer projects and provide guidance around further projects / upgrades
  • Develop and align a comprehensive account plan with the customer, documenting
    customer environment, expectations, priorities and technology deployment
    roadmap
  • Develop a good understanding of the customer environment and use this knowledge
    to proactively drive improvements and efficiencies within Customer environment.
    Advise the customer on technical best-practices as their IGEL trusted adviser
  • Use your in-depth knowledge of the customer environment to uncover additional
    IGEL product sales opportunities

EXPERIENCE AND QUALIFICATIONS:

  • Minimum 5 years of experience directly supporting enterprise-level customers in a
    TRM capacity
  • 5+ years relevant engineering, consulting, or system integration experience with one
    or more vendors or Value Added Resellers (VARs) in the IT industry
  • Experience with application and desktop virtualization platforms (VMware Horizon,
    Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services
  • Familiarity with a scripting language a plus (PowerShell, bash, python)
  • Familiarity with common database platforms and concepts a plus (Oracle, MSSQL,
    MySQL)
  • Very good knowledge of German and English, both written and spoken
  • Good interpersonal and communication skills
  • Ability to work independently, under pressure and multi task
  • Be willing to pitch in and be part of the team in all aspects of company life

Interested? Apply now via our online applicant portal!

If you have any questions about the position or application process, our HR team is happy to assist.

Florian Hermann
IGEL Technology GmbH
Hermann-Ritter-Str. 110
28197 Bremen, Germany

Tel: +49 (0) 421 / 52094 2000

Please note that we are unable to hire applicants residing in countries outside our legal entitites' countries. Please note that IGEL does not currently have a sponsorship licence and is regrettably unable to offer sponsorship.

We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives.

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Additional information

Please click here to access the information according to art. 13 data protection regulation (DSGVO) for applicants