LOCATION: Bremen, Germany or Bucharest, Romania

THE ROLE:

The Senior ServiceNow Consultant (m/f/d) develops processes, custom apps, tools, documentation, and solution design for IGEL customers and internal IGEL business units as well as provide support for implementations and when incidents occur. You will be working across ITSM, CSM, PPM, Integration Hub, and other modules.

TASKS AND RESPONSIBILITIES:

• Analyze, design, implement, test and document ServiceNow related business processes
• Collaborate and enhance the customer-effective process platform for IGEL’s internal data integrations and IGEL’s ServiceNow-based business processes
• Recommend and make use of industry trends and future-proof best practices
• Serve as consulting partner to IGEL’s internal business departments, propose and specify solutions
• Contribute to IGEL’s overall architecture / design of IGEL’s application, process and data landscape
• Ensure service delivery to IGEL departments for IGELs ServiceNow-based applications
• Solve, report and manage incidents · Involve and coordinate external service providers
• Create documentation and training materials, conduct end-user trainings

EXPERIENCE AND QUALIFICATIONS:

• Bachelor's / Master's degree in business informatics, computer science or comparable subject or comparable experience with conceptual strength and above-average comprehension
• Minimum of seven years related experience
• Works under general supervision and latitude for independent judgment
• Moderate skills with high level of proficiency
• May consult with senior peers on general projects
• Strong experience in conducting workshops and trainings
• Strong experience in ITIL based processes
• Profound experience in ServiceNow modules and services (CSM, ITBM, ITSM, Integration Hub, & Automation)
• Strong experience in modeling of business processes
• Solution-oriented, collegial, supportive attitude
• Strong communication skills, fluent written and spoken English and German is nice to have

Interested? Apply now via our online applicant portal!

If you have any questions about the position or application process, our HR team is happy to assist.

Florian Hermann
IGEL Technology GmbH
Hermann-Ritter-Str. 110
28197 Bremen, Germany

Tel: +49 (0) 421 / 52094 2000

Please note that we are unable to hire applicants residing in countries outside our legal entitites' countries. Please note that IGEL does not currently have a sponsorship licence and is regrettably unable to offer sponsorship.

We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives.

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Additional information

Please click here to access the information according to art. 13 data protection regulation (DSGVO) for applicants