Senior Revenue Operations Support Analyst - EMEA

IGEL Technology

IGEL Technology

IT, Operations, Customer Service

United States · Fort Lauderdale, FL, USA

Posted on Mar 25, 2026
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This role is responsible for supporting and optimizing the operational execution of Revenue contributing teams, such as Sales and Customer Success organizations in EMEA. This role focuses on driving renewal performance, improving operational efficiency, and delivering data-driven insights that enable predictable retention and expansion outcomes. The role partners closely with Customer Success, Renewals, Sales, Finance, and IT to analyze performance, identify opportunities, improve processes, and ensure systems and reporting effectively support the customer lifecycle.

  • 3–5 years of experience in CX Operations, Renewals Operations, Sales Operations, Business Analytics, or a similar role in a SaaS or technology environment.

  • Strong proficiency in Microsoft Excel and PowerPoint; able to analyze data and present insights clearly and effectively.

  • Hands-on experience with Microsoft Dynamics CRM and ServiceNow, particularly in support of renewals and customer workflows.

  • Strong analytical skills with high attention to detail and the ability to synthesize complex data.

  • Experience building dashboards and reports using Power BI or similar data visualization tools.

  • Excellent written and verbal communication skills; comfortable tailoring messaging to different audiences.

  • Proven ability to manage multiple priorities and operate effectively in a fast-paced environment.

  • Bachelor’s degree in a business, technical, or analytical field (or equivalent experience).

  • Analyze customer, renewal, and expansion data to identify risks, opportunities, and actionable insights.
  • Support renewal execution by partnering with Customer Success, Renewals, and Sales teams to ensure renewal targets are planned, tracked, and delivered.
  • Maintain and improve on renewal forecasting, pipeline reporting, and performance dashboards for operational and executive audiences.
  • Identify and drive process improvements to increase renewal efficiency, reduce churn risk, and improve customer experience.
  • Manage multiple concurrent initiatives and drive projects to completion with minimal oversight.
  • Partner cross-functionally with Finance, Sales Operations, IT, and other operations teams to align data, systems, and processes.
  • Provide Dynamics and ServiceNow operational support and training for Customer Success and Renewals teams.
  • Partner with IT to understand new system capabilities and enable teams to effectively adopt enhancements.
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