Job Description

Summary*

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Address issues around on-prem (Hypervisor, Storage and networks) and Cloud (AWS & Azure) infrastructure.
• Provide support to Tier 3 teams to address on-site DC issues.
• Receiving and documenting requests for support.
• Updating computer operating systems and other important software, as needed.
• Substantiating requests for hardware and software purchases and upgrades, if appropriate.
• Providing suggestions on appropriate training for staff.

Responsibilities*

• Clear understanding of troubleshooting principles for Laptops, OS, Desktop applications.
• Basic understanding of VMWare, Storage, Network devices, AWS/Azure would be strongly preferred.
• Exhibits our core values: Results Orientation, Winning Attitude, Be One Team, Disciplined Execution, and Growth Mindset

Qualifications

Achievements/Goals*

• Ensure smooth onboarding/offboarding/maintenance.
• Support local team for any on-site issues

Qualifications / Requirements*

• Associate's degree in a computer-centered discipline. Pertinent bachelor's degree is strongly preferred.
• Experience as a desktop support technician or equivalent.

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.