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Outbound Customer Service Handler - Admissions

Inspired

Inspired

Customer Service
London, UK
Posted on Monday, January 15, 2024
Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst.

In over 24 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 12,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.

ROLE SUMMARY:

This role and team are focused on sales and customer engagement within our King’s Interhigh School. It is multi-channel as customers can contact us via multiple different mediums. Prospective customers looking to broaden their understanding of Online Learning/joining Kings InterHigh can book in calls with the team or send contact forms via the website for written communication. The objective is to be able to convert a high percentage of customers into the school through the multiple channels providing them with all the information they need to make an informed decision about their children’s education.

This team will focus on delivering excellent customer service, as it will be the first point of contact for new customers. It is important that the customer leaves the call with the resolution they required but also obtains any further information required to help them and that we also obtain any missing information we need. Continuous training and development will be provided to ensure you have the tools to meet our customer service standards and so we are data protection compliant and follow Company procedures, so we can continue to make improvements in order the grow the business.

This Multi-Channel team is part of a wider Operations team but will work closely with all other areas of the business, to stay up to date with policies and procedures and to achieve a high first time resolution rate for the customer, so they do not need to make repeat contact. The successful candidate will join the Inspired Online Operations team, reporting directly into the Customer Service Leader, supporting the operational delivery for King’s Interhigh.

KEY RESPONSIBILITIES:

The successful candidate will:

  • Be responsible for assisting prospective customers with their queries until they register for the school
  • Cover multiple channels for lead generation and conversion.
  • Actively participate in Open Events and other lead generating activities.
  • Keep up to date with Education developments within the company, to ensure the most accurate information is shared with prospective parents.

THE IDEAL CANDIDATE WILL HAVE:

Skills And Attributes

Specific administration qualifications would be an advantage.

  • Have excellent written and verbal communication skills.
  • Highly computer literate with strong system skills
  • Excellent Customer Service and sales skills.
  • Ability to work as a team and individually.
  • Ability to manage your own workload effectively.
  • Capable of working effectively in dynamic and changing environments.
  • Experience of working in a customer service/sales environment.
  • Knowledge of the education sector would be an advantage

Specifically, you will have: –

  • A flexible approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture.
  • Considerable interpersonal skills with the ability to form good relationships.
  • The ability to work independently where necessary but in a collaborative team

environment where appropriate.

  • The ambition to place Wey’s offering at the forefront of the marketplace.

Visit our careers site for more information; https://jobs.inspirededu.com