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IT Support Technician - Crickhowell Office



IT, Customer Service
London, UK
Posted on Sunday, February 11, 2024
Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst.

In over 24 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 12,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.


All applicants must be in commutable distance to Inspired Education's office in Crickhowell.

Inspired Online Schools requires an IT Support Technician based in the South Wales, Crickhowell Office to expand the IT department in a broad and varied position. You will be joining an expanding team who have a hands-on approach. Primarily you will be supporting 400+ remote employees remotely as well as 7,000+ students whilst also being involved in a variety of other IT-related tasks.

Salary up to 25K

Reporting to IT Service Manager


  • Ability to log, prioritise and resolve user requests utilising time management skills to prioritise the workload effectively.
  • IT asset administration
  • IT Hardware setup and maintenance
  • Support 400+ employees remotely and 7,000+ students remotely
  • Support a variety of software packages such as Microsoft 365 and Adobe Connect.
  • Strong knowledge of Microsoft 365 including the ability to troubleshoot
  • Escalate and liaise support queries with internal Inspired IT or with external third-party companies


  • Previous experience providing IT support (essential)
  • Windows 10/ 11
  • Microsoft Office 365
  • Able to troubleshoot and resolve problems methodically and logically
  • Good administration/clerical skills for updating records
  • Empathise with user frustrations; capable of dealing with people in a calm, effective manner
  • Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed. Able to build professional relationships with customers and suppliers.
  • Able to contribute effectively towards the objectives of a team, and can share knowledge, ideas and information.

This is a great opportunity for someone who has some experience in IT Support but is seeking a new position that will give them broader exposure to IT in a rapidly expanding online education provider.

Visit our careers site for more information; https://jobs.inspirededu.com