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IT Operations Engineer



IT, Operations
England, UK
Posted on Friday, June 7, 2024
Inspired Education is the leading global group of premium schools, with a portfolio of over 110 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 85,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst.

In over 25 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 12,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.


Inspired Education are looking for an enthusiastic, customer-focused and technically proficient IT Operations Engineer who will be school-based. You will support Inspired schools, with your main base being Fulham School, and will act as their lead point of contact of IT issues.

You will be responsible for providing IT support and strategic advice in support of teaching and learning.


  • Provide technical advice in support of the resolution of IT incidents.
  • Work with the Service Desk to ensure escalated IT issues are resolved within their SLA.
  • Work with Head Office in implementing IT systems.
  • Document the setup and configuration of all IT systems bespoke to the school.
  • Manage IT incidents in a structured way using the Service Desk tool.
  • Manage IT problems to resolution.
  • Ensure IT changes are managed in a structured way and documented.
  • Advise on system enhancements and make recommendations for improvements or replacements.
  • Support the deployment of school systems as required.
  • Provide advice and guidance on the use of IT systems to staff and students.
  • Ensure IT documentation and asset lists are kept up to date.
  • Assist in the design, implementation and management of a comprehensive Disaster Recovery Plan.
  • Assist in the selection and acquisition of computer hardware, software and third party application packages.
  • Ensure Alpha Plus Group policies are adhered to, with a focus on IT and data security.
  • Ensure local school policies and procedures are in place to maintain fully operational, robust and secure ICT systems.
  • Work flexibly as required in support of the duties of the role.


  • Strong educational focus.
  • Strong technical skills, specifically in the use of Microsoft products such as Microsoft 365 Suite, Windows 10, Windows Server 2012 and above, Active Directory and Group policy management, Intune and Entra.
  • Attention to detail.
  • Excellent communicator.
  • Customer focused.
  • Excellent oral and written communication skills.
  • Excellent negotiating and influencing skills.
  • Analysis skills.
  • Strong verbal reasoning ability.
  • Technologically agile.
  • A strong technical understanding of IT systems.
  • Proven experience of server and network infrastructure support.
  • Experience of diagnosing and resolving technical errors.
  • Experience of providing advice and guidance to users in their use of IT equipment.
  • Experience of implementing IT system changes.
  • Experience in the education sector would be beneficial but is not essential.


Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

School Application Form

Please download and fill up this form, attach this during application process.

Visit our careers site for more information; https://jobs.inspirededu.com