Customer Support Representative Noida, India
Insurity
Customer Service
Posted on Sep 24, 2025
Who We Are
Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed.
We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.
While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.
Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity
What’s In It For U
- Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative
- Generous Time Off: Our leadership believes in taking the time you need when you need it.
- Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.
- More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.
- Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
- Real Career Growth Opportunities: We love to promote from within with over 20% of our open roles filled through internal applicants on average.
- Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.
- Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program.
- Continuous Learning Opportunities: Own your development with your own LinkedIn Learning and Kaplan licenses.
- Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus.
Insurity’s Next Customer Support Representative
In this role, you’ll provide fast, friendly, and accurate assistance through phone, email, and live chat. You’ll troubleshoot issues, document solutions, manage queues, and escalate when necessary. All while keeping the customer experience and service excellence at the forefront.
We’re looking for a clear communicator, quick learner, and detail-oriented problem-solver who thrives in a fast-paced, multitasking environment. You should be flexible and collaborative, able to balance autonomy with teamwork, and bring a proactive, customer-first mindset to everything you do.
This position may be filled through an employment or consulting relationship on a temporary basis for a period of approximately 9 months and is to replace a parental leave of absence. A permanent offer of employment may be extended at the end of the contract term, depending on performance and business needs.
What Our Customer Support Representative Will Do
- Troubleshoot and resolve customer issues via phone, email, and live chat for Insurity products in an efficient, friendly, and well-documented fashion
- Ensure the internal tracking system is up-to-date and proper intake guidelines are adhered to
- Escalate issues to appropriate resources per established procedures and ensure follow up to resolution
- Monitor work queues
- Contribute to a Customer Support knowledge base for training and knowledge transfer purposes.
- Identify opportunities to increase service level and quality
- Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
Who We’re Looking For
- Analytical and critical thinking
- Written and oral English communication
- Time management including work planning, prioritization, and organization
- Ability to handle multiple priorities or tasks
- Self-starter and quick learner
- Detail-oriented
- Active listener
- Ability to collaborate and work autonomously
- Flexible and adaptable
- Recommended 1 year of experience in similar role
- Proficient knowledge and experience with: MS Office (Word, Excel, PowerPoint), Various Internet browsers, Support Ticketing System
Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.