JOB SUMMARY

The ideal candidate will be responsible for the data centre maintenance, cable management, cooling and power management, cable replacement, components/accessories management/maintenance; inventory, physical connectivity, and architectural designs of the centre both production and disaster recovery sites. The Data Centre Administrator will also be responsible for customer tours through the data centre, access to the data centre for business or regulatory needs, response to enquiries (audit, internal control or regulatory/compliance) shift management with the vendor and associated activities.

JOB RESPONSIBILITIES

Strategy & Planning

• Research, evaluate, and recommend hardware and software for process improvement and business alignment.
• Implement and participate in infrastructure disaster recovery plans & business continuity activities.
• Continuous development of scripts to automate repetitive administration tasks, Validate system maintenance, upgrades and patches when required.
• Develop strategy for planning data centre projects with roadmaps to ensure just-in-time (JIT) purchasing.
• Deliver quality documentation allowing smooth day-to-day operations.
• Translate business requirements into scalable infrastructure designs, cost models and forecasts.
• Compliance with standards for quality, performance, or productivity.

Operational Management

• Participate in on-call support rotation and implement solutions with proficient skills (upgrades, new releases, incidents, patching, deployment etc), as required by the business.
• Power, cooling, and data centre component audit
• Inventory Management
• Identify, diagnose, and resolve connection, reliability, or performance issues.
• Perform daily system checks, verifying the integrity and availability of all involved infrastructure resources and key processes.
• Monitor and manage infrastructure with vCenter, vROPs, Cloudbolt, DCIM, Environmental monitoring, etc
• Ensure that service desk requests are delivered timely customers. This includes the execution of SOPs, Incidents/Problems tickets and Change requests alongside other business as usual.
• Ensure that performance, scalability, and security is maintained and optimized.
• Identify opportunities to innovate, extend and enhance service delivery wherever possible.
• Participate in disaster recovery plan and practicing recovery operations.
• Partner with key vendors to maintain an understanding of new technology and leading practices.
• Partner with vendors for data centre smooth operations, maintenance and management

EDUCATIONAL QUALIFICATION(S) and CERTIFICATION

• University degree in the field of computer science or “STEM” major (Science, Technology, Engineering and Math) or related field.
• Certification in VMware, ITIL, Azure/AWS, Data Centre Certifications or similar technologies is a plus.

EXPERIENCE

• Experience with cloud and container technology
• Minimum of 4 years of experience in supporting Server environments (Windows, Linux), VMware environments, and in managing (designing, configuring, upgrading, etc.) storage solutions and backup solutions.
• Minimum of 1-3 years of experience in managing private cloud, hosted data centre, public cloud-based solution and resources in multiple availability zones
• Experience with Dell, Lenovo, Cisco UCS, HP, Nutanix and NetApp technologies.
• Experience with NetApp storage technologies or alternatives like EMC, EqualLogic, or Nimble.
• Experience with backup tools like Commvault or Veeam.
• Experience monitoring production systems, root cause analysis, and troubleshooting.