About Interswitch

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organizations on a timely and consistent basis. Our vision is to build an Africa where payment is a seamless part of everyday life.

Job Summary

• Ensure the sales team possesses the necessary skills, knowledge, and expertise to compete and win in the marketplace.
• Develop and implement best practices in sales excellence.
• Accelerate sales enablement and performance with an established range of solutions.
• Provide training, consultation, and coaching services to support sales enablement.
• Collaborate with frontline sales managers and leads to design and execute effective management disciplines to drive Interswitch sales.
• Implement timely service delivery, engage relevant stakeholders, and share updates on progress and achieved milestones.

Key Responsibilities

Operational Compliance

• Develop knowledge and understanding of Interswitch's policies, procedures, and relevant regulatory codes.
• Ensure adherence to standards and obtain authorization for exceptions from a supervisor or manager.

Sales Operations Management

• Provide operational support services and, at times, act as a first-line supervisor in a transactional operations area.
• Accelerate sales enablement and performance with an established range of solutions.
• Support sales enablement through training, consultation, and coaching services.
• Work closely with frontline sales managers and leads to drive effective management disciplines for sales.

Data Collection, Analysis, Management, Insights, and Reporting

• Collate and analyze data using pre-set tools and methods.
• Contribute to the preparation of data and analytics reports.
• Provide support and advice on training data management systems.
• Develop weekly progress reports, including:
• Activities progress against set timelines.
• Key risk and control indicators.
• Overall improvements to processes and procedures.
• Submit reports to the Lead, Sales Operations.

Stakeholder Engagement

• Assist with stakeholder engagement through arranging actions, meetings, events, and supporting materials.
• Attend meetings led by Lead, Sales Operations, and acquire client needs on sales strategies requirements.
• Execute sales mitigation activities in line with communicated requirements.
• Build and maintain long-term relationships with internal sales personnel, contractors, clients, and consultants.

Policy and Process Development & Implementation

• Work within established procedures to achieve goals.
• Collaborate with sales leadership to develop, execute, and optimize enablement programs.
• Determine sales enablement priorities with stakeholders and communicate KPIs.
• Facilitate content creation and use with sales and marketing teams.
• Consolidate and integrate feedback into enablement strategies.

Sales Training, Assessments, and Knowledge Management

• Identify sales training needs and develop or acquire training courses to address gaps.
• Run training programs and provide coaching or mentorship to team members.
• Contribute to creating assessment centers and tailor assessment exercises.
• Implement policies and share knowledge on sales outcomes and innovative practices.
• Track training budgets and report variances to the Lead, Sales Operations.

Channel Partner Onboarding and Offboarding

• Manage the delivery of onboarding and offboarding processes for channel partners.
• Ensure timely and accurate completion of administration processes.
• Provide support and guidance to line managers, new joiners, and leavers.
• Propose improvements to procedures.

Requirements

Education

• University First Degree in Business Administration, Statistics, Sales and Marketing, or any Finance-related field.

Experience

• At least 6 years of experience in Sales, with a focus on Sales Training and Enablement.