To provide technical support, monitoring, and operational management for the CI-Hub infrastructure that powers real-time payments in Nigeria and across Africa. The role ensures system uptime, reliability, security, and performance of CI-Hub services, working closely with internal teams, partners, and clients to deliver seamless and secure payment connectivity.

RESPONSIBILITIES

Operational Support & Monitoring

• Monitor CI-Hub systems, applications, and integrations to ensure continuous availability, high performance, and security.
• Perform incident management, troubleshooting, and root cause analysis for technical issues.
• Escalate unresolved or complex incidents to senior engineers or the Lead, CI-Hub Operations.

System Administration & Maintenance

• Execute routine system checks, preventive maintenance, and upgrades on CI-Hub infrastructure.
• Manage deployment of patches, configuration changes, and release updates.
• Maintain accurate documentation of system configurations, operational processes, and incident resolutions.
• Collaborate with engineering teams to diagnose and resolve critical issues.
• Analyse trends in customer support data to identify areas for improvement.

Integration & Technology Support

• Support integration of APIs, middleware, microservices, and third-party services into CI-Hub.
• Collaborate with solution architects and developers to implement and test new features.
• Use monitoring tools and logs to optimise system performance and resolve bottlenecks.

Security & Compliance

• Ensure all operations comply with security, data protection, and industry standards (e.g., PCI-DSS, NDPR, GDPR).
• Monitor and respond to security alerts, vulnerabilities, and risks within CI-Hub systems.
• Participate in disaster recovery and business continuity tests.

Stakeholder & Vendor Support

• Provide second-level technical support to internal teams, customers, and partners.
• Work with vendors, OEMs, and service providers to resolve system issues or optimise performance.
• Support onboarding and integration of new clients into CI-Hub.

Continuous Improvement & Innovation

• Identify opportunities for process automation and efficiency improvement.
• Participate in knowledge sharing and training sessions.
• Contribute feedback to improve monitoring tools, operational dashboards, and engineering processes.

System Maintenance and Optimisation

• Perform weekly routine/health check maintenance and optimisation of existing Interswitch Real-Time Payment systems to ensure reliability and performance.
• Conduct regular assessments of system performance and recommend improvements.
• Apply system and application patch updates as required on server workloads.

Collaboration and Communication

• Collaborate with Project Managers, Product Owners, Back-office Operations, and Quality Assurance (QA) Engineers to achieve Interswitch Systegra business goals.
• Communicate technical information effectively to both technical and non-technical stakeholders.

Continuous Improvement

• Contribute to continuous improvement initiatives to enhance the efficiency and effectiveness of technical support and engineering processes.
• Facilitate continuous delivery practices to ensure code changes are automatically prepared for deployment to production.

Client and Customer Management (Internal)

• Perform post-implementation training and user knowledge sharing.

EDUCATION / EXPERIENCE

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline.
• 3–5 years of experience in IT operations, systems administration, or technical support.
• Experience in financial services, fintech, or telecom operations preferred.
• Certifications in ITIL, Cloud (AWS/Azure), Security, or Integration technologies are an added advantage.

Due to the high volume of applications, only shortlisted candidates will be contacted.