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Associate Renewal Account Manager



Sales & Business Development
Bracknell, UK
Posted on Thursday, September 14, 2023

This is a 3-month Contract role

Preferrably Bracknell or Daresbury based

Position Summary:

The Associate Renewals Account Manager (ARAM) is responsible for renewing a large portfolio of lower-value maintenance, subscription and SaaS renewals for an assigned territory. The ARAM works directly with Ivanti sales teams, resellers and customers. The individual must be a self-starter, pro-active and have excellent verbal and written communication skills. This position will report to the Renewals Manager for the assigned region.


  • Manage quarterly and annual renewal portfolio of accounts (generally high volume/low dollar) for assigned territory
  • Maximize renewal value, ensure on-time renewals and mitigate cancellations
  • Build and send quotes to resellers/customers at least 90 days in advance
  • Track all quotes, phone calls and emails in Salesforce.com
  • Work closely with manager to handle customer objections and negotiate renewal contracts as required
  • Collaborate with cross-functional teams such as order management, finance, legal and AR
  • Provide weekly/monthly/quarterly forecast of renewals pipeline
  • Uncover capacity software license leads and opportunities


Required Skills and Experience:

  • One+ year of renewals, inside sales experience or related experience
  • Proven time management skills in a dynamic sales environment
  • Demonstrated ability to effectively communicate (verbal and written) with customers
  • Strong organizational skills with ability to handle various tasks; attention to detail
  • Must be able to work well with others as part of a broader team cross-functionally
  • CRM and Microsoft Office experience preferred


· 4 year degree in Business or equivalent experience