Who We Are:

Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever, and however, they work. Ivanti is the only company connecting industry-leading cybersecurity, unified endpoint management, and enterprise service management technologies with the Ivanti Neurons intelligent automation suite to empower users to self-service and enable devices to self-heal and self-secure. Over 40,000 customers, including 96 of the Fortune 100, have chosen Ivanti to discover, manage, secure and service their IT assets from cloud to edge, so they can deliver excellent digital employee experiences and improve IT and security team productivity and efficiency. At Ivanti, we strive to create an environment where all perspectives are heard, respected, and valued and are committed to a more sustainable future for our customers, partners, employees, and the planet. For more information, visit www.ivanti.com and follow @GoIvanti.

Our Culture:

Teamwork is intrinsic to what we do and why we do it. We are accountable to each other – and support one another. We provide opportunities to grow, learn, add value, and thrive – while also achieving new levels of performance. We treat all with appreciation, dignity, and respect. It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.

An established team of Technical Support Engineers supporting the Ivanti Enterprise Service Management (ESM) product suite looking for their next colleague.

You will provide excellent assistance to our global customers, partners and internal staff. The Ivanti ESM IT Service Management platform combines ITIL process, support and delivery to provide a flexible, intuitive and self-managing application in the cloud and on-premise.

Through strong technical skills and product knowledge the Support team works to resolve cases raised by effective collaborative troubleshooting, research and testing or for more complex issues engages directly with back-line and product development teams.

Ivanti Technical Support are true advocates for customer satisfaction. Technical Support Engineers work with some of the biggest and best companies and most prestigious universities in the world to solve complex and interesting issues on mission critical systems.

This position provides many opportunities for skills development and career growth, which Ivanti is committed to nurturing. It is a fantastic role to develop expertise in the range of Ivanti solutions, services & customers and the multiple technologies we interact with.

• Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc
• Strong technical troubleshooting skills
• Excellent interpersonal and communication skills
• Confident user of Microsoft Windows and common applications
• Understanding of Database and Server Technologies
• Understanding of internet and network technologies
• Excellent time management, multi-tasking and organisational skills
• Self-motivated to develop technically
• Ability to cope and work under pressure
• Able to adapt quickly to change
• Flexible and open approach
• Must be able to work well with others as part of a team but at the same time able to work independently

• Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols
• Experience with troubleshooting Networking issues
• Strong troubleshooting/root cause isolation skills
• Familiarity with AWS, Azure, VMWare
• Experience providing SaaS support is desirable
• Exposure to Microsoft Windows internals (registry, drivers, config, group policies etc)
• Knowledge of Microsoft Windows server and client OS administration
• Microsoft Certified Professional (MCP, MCSA, MCSE or MCDBA)

Organizational Culture

Ivanti provides a supportive environment for motivated individuals looking to grow their careers and realize high earnings potential. Join a challenging, technology focused environment, earn a competitive salary and benefits package, receive the training you need to stay ahead of the curve, and work in a casual, smart, and fast-paced organization.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

If you require special assistance for the best interview experience, please contact us at recruiting@ivanti.com.