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Senior Product Manager - DEX, L2/L3 Support



Product, Customer Service
Bengaluru, Karnataka, India
Posted on Wednesday, May 8, 2024

Who We Are:

Ivanti's platform makes it possible for employees to stay productive, secure and engaged wherever they are. That starts with us. With headquarters in Utah, offices in London and Paris and nearly 3,200 employees in 25 countries around the world, we are the Everywhere Workplace – it's a great time to work for Ivanti!

We anticipate our customers’ needs, we are highly responsive, and we deliver innovative solutions that exceed their expectations. Our mission is to be a global technology leader enabling organizations to thrive in the Everywhere Workplace – automating the tasks that discover, manage, secure and service all of their IT assets.

Our Culture - Inspire, Innovate & Grow:

Our mission is to be a global technology leader, enabling organizations and our people to thrive in the Everywhere Workplace. A core value at Ivanti is maintaining an environment where all perspectives are heard, respected and valued. We foster a culture where we can all grow, learn, add value and thrive – while achieving new levels of performance together. Ivanti is the right size. We are large enough to be stable and strong, but small enough so your work and opinion actually matter. Our continued success begins with you!

What we are looking for

Ivanti is seeking an experienced Senior Product Manager motivated to learn the Digital Experience Management space focused on tooling to help identify and resolve end-user technology issues

What you will be doing

· Work with Development, User Experience, Support, Sales, Marketing and other teams to define requirements and drive the shape and functionality of a product.

· Evangelize and champion the roadmap and strategy to customers, and customer-facing technical and sales teams.

· Work with other Product Managers, Product Marketing and Team Leaders to respond to customer situations and assess enhancement requests and requirements against business needs and long-term priorities.

· Collaborating with UX & engineering to build the offerings that customers love and distinguish competitively.

· Defining go-to-market with sales, marketing, service, support in order to drive product feature adoption and deliver recurring revenue growth.

· Evangelizing through frequent interactions with customers, prospects, partners, and employees.

What you need to be successful

· 3 - 5 years of product management with experience with agile development and with leading global cross-functional teams & motivated to learn the Digital Experience Management (DEX) space.

· Technical background with a deep understanding and experience of Desktops, Servers and mobile (Windows, Mac, Linux, iOS, Android), Automation, Virtualization, Networking and Security technologies.

· Prior experience in a technical role such as L2/L3 Support, Services or pre-sales would be advantageous

. Fluency in creating administrative scripts (PowerShell / BASH / SQL)

· Experience with enterprise software, services and business models – including direct interaction with customers and partners.

· Experience developing customer-centric product strategy and aligning that with long-term company growth objectives.

· Occasional travel may be needed. Most customers are on US or EMEA time requiring off hours work on a regular basis.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

If you require special assistance for the best interview experience, please contact us at recruiting@ivanti.com.